User Guide

MD.2 Users Manual
41
Q: What should I do if I place cups in the machine the wrong way (cup side up)?
A: You must fix this situation immediately. The MD.2 is designed to work with the cups
placed top side down (upside down) only. The unit will jam with the cups facing up.
Use the Unload feature of the MD.2 to remove all cups from the MD.2. (See Section 10
for instructions.) Place cups back in the medication cup fill station so as not to get them
confused when re-loading them. Once all cups are out, reload the machine in the usual
manner with the cups upside down.
Q: How do I check that I loaded the MD.2 correctly?
A: The Review function allows you to check medication cups already loaded in the
machine. (See Section 9.)
Q: My user has a new prescription to take. How do I add this new medication to the
medication cups already loaded in the MD.2?
A: Use the Unload feature described in Section 10 to unload all of the cups in your
machine. You may then add or change the medications in the cups and load as usual.
General
Q. What happens if there is a power failure? Does my MD.2 lose all of its programming?
A. The MD.2 will run on a fully charged battery for about 9 hours. If your power outage
lasted beyond the 9 hour limit, the machine could lose the programming information.
When you have direct power, unload the medication cups following the Purge
instructions in Section 10, then call the Support Center to reprogram your machine (See
Section 5). Battery will begin to recharge when direct power is established.
Q: System OK keeps flashing on the screen. What does that mean and how do I get it to
stop blinking?
A: System OK flashing means that your user has missed 1 or more doses. To clear the
flashing you must remove the missed medication cups and press the OK key. The screen
will then display the number of missed doses. Use the Up or Down key to display the
dates and times of missed doses. When you have reviewed them all press the Run key.