User Guide

MD.2 Users Manual
32
11. Telephone Functions and Features
The MD.2 shares the user telephone line to communicate with caregivers and the IMD Support
Center. It should not interfere in any way with normal user telephone operations. The MD.2 can
only call out and will normally be on the line for less than 1 minute (3 minutes maximum).
Table 12.1 summarizes the calls that can be made to a caregiver. When the MD.2 unit connects
to a caregiver there will be a 6-7 second delay before the MD.2 voices the message. Do not hang
up! Wait for the MD.2 to deliver the message.
Table 12.1 Caregiver Telephone Usage
Reason for Call Call Made to: Message
Missed Delivery Caregiver telephone number “This is the IMD medicine dispenser calling from
(1-3) (1 of 4 numbers) <user name (spelled out)>, at <user ph #>. Your
patient has missed their medication. Please press 1 key
to acknowledge this message. Press the 2 key to repeat
this message.”
[1 key pressed by caregiver]
“Thank you.”
Missed 4th Delivery Caregiver telephone number “This is the IMD medicine dispenser calling from
<user name (spelled out)>, at <user ph #>. Four doses
have been missed, the machine has been stopped.
Please press 1 key to acknowledge this message.
Press the 2 key to repeat this message.
<1 key pressed by caregiver>
“Thank you.:
Machine Empty Caregiver telephone number “This is the IMD medicine dispenser calling from
(1 of 4 numbers) <user name (spelled out)>, at <user ph#>. The machine
is empty. Please press 1 key to acknowledge this message.
Please press the 2 key repeat this message."
<1 key pressed by caregiver>
“Thank you.”
AC Power Outage Caregiver telephone number “This is the IMD medicine dispenser calling from
(1 of 4 numbers) <user name (spelled out)>, at <user ph#>. Your patient
power is out. Please press 1 key to acknowledge this message.
Press the 2 key to repeat this message.”
<1 key pressed by caregiver>
“Thank you.”
AC Power Restored Caregiver telephone number “This is the IMD medicine dispenser calling from
(1 of 4 numbers) <user name (spelled out>, at <user ph#>. Your patient
power is on. Please press 1 key to acknowledge this message.”
<1 key pressed by caregiver>
“Thank you.”
Machine Error Caregiver telephone number “This is the IMD MEDICINE DISPENSER calling from
(1 of 4 numbers) <user name (spelled out)>, at <user ph#>. The MD.2
needs service. Please press 1 key to acknowledge
this message. Press the 2 key to repeat this message.”
<1 key pressed by caregiver>
“Thank you.”
Machine Almost Caregiver telephone number “This is the IMD medicine dispenser calling from
Empty (First caregiver number only) <user name (spelled out)>, at <user ph#>. The MD.2 is almost
empty. Please press 1 key to acknowledge this message.”
(Caregiver Aid Press the 2 key to repeat this message.
Message) <1 key pressed by caregiver>
“Thank you.”