User's Manual

Draft 02 - Sep 1 2015
Viking Mobile Radio Operating Manual 10-3
Service Information
Customer Service Department
EFJohnson Technologies
1440 Corporate Drive
Irving, TX 75038-2401
10.4 Returns for Repairs
Before returning equipment for repair, contact the EFJohnson Technologies Customer
Service Department as described in the preceding section. They may be able to suggest a
solution to the problem, making return of the equipment unnecessary.
Repair service is normally available through local authorized EFJohnson Technologies
land mobile radio service centers. If local service is not available, the equipment can be
returned to the EFJohnson Technologies repair depot for repair. However, before
returning equipment, contact the Customer Service Department Repair Depot for the
correct Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired,
whether it is in or out of warranty. You can obtain it in any of three ways:
• Download it from the EFJohnson Technologies Web site’s Service & Support” section.
• Call the EFJohnson Technologies Customer Service Department and request it.
• Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior
physical damage to the equipment. Include this form in the shipping container with each
unit. Your telephone number and contact name are important as there are times when the
technicians may have specific questions that need to be answered to completely identify
and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab
about your unit. These numbers are referenced on the repair order and make it easier and
faster to locate your unit in the lab.
Return Authorization (RA) numbers are not necessary unless you have been given one by
the Field Service Department. RA numbers are required for exchange units or if the Field
Service Department wants to be aware of a specific problem. If you have been given an
RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For
additional information on factory service, the Depot Service Department can be contacted
at the following e-mail address:
[e-mail]