User's Manual
Table Of Contents
- Radio Overview
- Controls & Display
- General Operation
- 3.1 Basic Operation
- 3.1.1 Turning Power ON and Setting Volume
- 3.1.2 Persistent Settings
- 3.1.3 Power-Up Password
- 3.1.4 Speaking into the Microphone
- 3.1.5 Display Backlight Control
- 3.1.6 Display Viewing Angle & Contrast Adjust (Standard Control Head Only)
- 3.1.7 Zone / Channel Display and Select
- 3.1.8 Setting Squelch Control
- 3.1.9 Zone Edit
- 3.1.10 Transmit Disable
- 3.1.11 Operation At Extended Range
- 3.1.12 Preventing Vehicle Battery Discharge
- 3.1.13 Cleaning the Control Head
- 3.1.14 Radio Service
- 3.2 Single Touch
- 3.2.1 Single Touch Buttons
- 3.2.2 Detailed Single Touch Operation
- 3.2.2.1 Conventional Unit Call
- 3.2.2.2 Conventional Call Alert
- 3.2.2.3 Conventional Status
- 3.2.2.4 Conventional Message
- 3.2.2.5 P25 Unit Call
- 3.2.2.6 P25 Call Alert
- 3.2.2.7 P25 Status
- 3.2.2.8 P25 Interconnect
- 3.2.2.9 SNSZ Unit Call
- 3.2.2.10 SNSZ Call Alert
- 3.2.2.11 SNSZ Status
- 3.2.2.12 SNSZ Message:
- 3.2.2.13 SNSZ Interconnect:
- 3.3 Radio Inhibit
- 3.4 Setting Squelch
- 3.5 Operating Modes
- 3.1 Basic Operation
- Radio Wide Features
- 4.1 Option Buttons
- 4.2 Menu Mode
- 4.3 Time-Out Timer
- 4.4 Home Channel Select
- 4.5 Power Output Select
- 4.6 Alert Tone Select
- 4.7 Ignition Power Down Duration
- 4.8 Horn Alert
- 4.9 Microphone Off-Hook Detect
- 4.10 Surveillance Mode
- 4.11 Public Address
- 4.12 Scanning
- 4.13 Scan Lists
- 4.14 Over the Air Programming
- 4.15 Over the Internet Programming
- 4.16 Auto / Unmute
- 4.17 Location Services
- 4.18 Emergency Alarm Receive Indicator
- 4.19 Kiosk Mode
- 4.20 Analog Noise Reduction
- Conventional Mode Features
- 5.1 Monitoring Before Transmitting
- 5.2 Monitor Mode
- 5.3 Busy Channel Lockout
- 5.4 Call Guard Squelch
- 5.5 Penalty Timer
- 5.6 Conversation Timer
- 5.7 Repeater Talk-Around
- 5.8 Displaying Transmit / Receive Frequency
- 5.9 Emergency Alarm and Call
- 5.10 Conventional Mode Channel Scanning
- 5.11 Standard Conventional Calls
- 5.12 DTMF / ANI Signaling
- 5.13 Project 25 Mode Features
- 5.13.1 Digital Unit ID
- 5.13.2 Talkgroup ID
- 5.13.3 Network Access Code (NAC)
- 5.13.4 EFJohnson System Out-of-Range Indicator
- 5.13.5 EFJohnson System Automatic Registration
- 5.13.6 P25 Group Calls
- 5.13.7 P25 Unit Calls
- 5.13.8 P25 Conventional Telephone Calls
- 5.13.9 Call Alert
- 5.13.10 Call History
- 5.13.11 Messaging
- 5.13.12 Status Messaging
- 5.13.13 P25 Packet Data
- 5.14 Keypad Programming
- 5.15 Text Messaging
- SMARTNET / SmartZone / P25 Trunked Features
- 6.1 Analog and Digital Operation
- 6.2 Viewing Unit ID
- 6.3 Standard Group Calls
- 6.4 Unit Calls
- 6.5 Telephone Calls
- 6.6 Call Alert
- 6.7 Messaging
- 6.8 Sending Status Conditions
- 6.9 Emergency Alarm and Call
- 6.10 Failsoft Operation
- 6.11 SMARTNET / SmartZone / P25 Trunking Scanning Features
- 6.12 Dynamic Regrouping
- 6.13 P25 Radio Unit Monitor
- 6.14 SmartZone and P25 Trunking Unique Features
- 6.14.1 Busy Override
- 6.14.2 Site Trunking
- 6.14.3 Determining Current Site and Searching for a New Site
- 6.14.4 Locking / Unlocking a Site
- 6.14.5 Auto Site Search
- 6.14.6 P25 Wide Area Scan
- 6.14.7 Normal P25 and SmartZone Control Channel Hunt
- 6.14.8 Talkgroup Steering through System Access Permissions
- 6.14.9 Radio Information
- 6.14.10 Current Software version in the radio
- 6.15 P25 Trunking System Single Touch
- 6.16 P25 Messaging
- Secure Communication (Encryption)
- Data Features
- Tones & Error Messages
- Service Information
Draft 02 - Sep 1 2015
10-2 Viking Mobile Radio Operating Manual
Service Information
10.2 Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. The Customer Service Department can be
reached using the following telephone numbers:
Toll-Free: (800) 328-3911
Fax: (972) 819-0639
E-Mail: customerservice@efji.com
10.2.1 BEFORE Contacting Technical Support
It will be more efficient if you have critical information on hand before contacting
customer support. Be sure to have the following:
- Any necessary equipment model numbers and configuration options.
- Description of the problem/symptoms
- Description of any troubleshooting actions performed.
10.3 Factory Customer Service
The EFJohnson Technologies Customer Service Department provides customer assistance
on technical problems and the availability of local and factory repair facilities. Regular
customer service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A
technical support subscription service is available or support can be purchased on an as-
needed basis. The Customer Service Department can be reached using the following
telephone numbers:
Toll-Free: (800) 328-3911
Fax: (972) 819-0639
E-Mail: customerservice@efji.com
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows: