User's Manual

11-4 Viking VM600 Mobile Radio Operating Manual
Service Information
Return Authorization (RA) numbers are not necessary unless you have been given one by
the Field Service Department. RA numbers are required for exchange units or if the Field
Service Department wants to be aware of a specific problem. If you have been given an
RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For
additional information on factory service, the Depot Service Department can be contacted
at the following e-mail address:
[e-mail]
11.5 Replacement Parts
Replacement parts can be ordered directly from the Service Parts Department. To order
parts by phone, dial the toll-free number as described in Section 11.3. When ordering,
please supply the part number and quantity of each part ordered. EFJohnson Technologies
dealers also need to give their account number. If there is uncertainty about the part
number, include the designator (C512, for example) and the model number of the
equipment the part is from.
You may also send your order by mail or fax. The mailing address is as follows and the fax
number is shown in Section 11.2.
Service Parts Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
11.6 Internet Home Page
EFJohnson Technologies has a site on the World Wide Web that can be accessed for
information on the company about such things as products, systems, and regulations. The
address is
http://www.EFJohnsonTechnologies.com
Draft 4/29/2014