User's Manual

Viking VM600 Mobile Radio Operating Manual 11-3
Service Information
When your call is answered at EFJohnson Technologies, you will hear a brief message
informing you of numbers that can be entered to reach various departments. This number
may be entered during or after the message using a tone-type telephone. If you have a
pulse-type telephone, wait until the message is finished and an operator will come on the
line to assist you. When you enter some numbers, another number is requested to further
categorize the type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows:
Customer Service Department
EFJohnson Technologies
8050 Jetstar # 175
Irving, TX 75063
11.4 Returns for Repairs
Before returning equipment for repair, contact the EFJohnson Technologies Customer
Service Department as described in the preceding section. They may be able to suggest a
solution to the problem, making return of the equipment unnecessary.
Repair service is normally available through local authorized EFJohnson Technologies
land mobile radio service centers. If local service is not available, the equipment can be
returned to the EFJohnson Technologies repair depot for repair. However, before
returning equipment, contact the Customer Service Department Repair Depot for the
correct Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired,
whether it is in or out of warranty. You can obtain it in any of three ways:
• Download it from the EFJohnson Technologies Web site’s Service & Support” section.
• Call the EFJohnson Technologies Customer Service Department and request it.
• Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior
physical damage to the equipment. Include this form in the shipping container with each
unit. Your telephone number and contact name are important as there are times when the
technicians may have specific questions that need to be answered to completely identify
and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or
some other reference number on your paperwork in case you need to call the repair lab
about your unit. These numbers are referenced on the repair order and make it easier and
faster to locate your unit in the lab.
Draft 4/29/2014