User's Manual

11-2 5300 ES Series Mobile Radio Operating Manual March 2008
Service Information
To register EFJohnson products online, visit www.EFJohnson.com. Click the link that says
Register your EFJohnson products online or go to http://www.efjohnson.com/
WarrantyRegistration.asp. Then, follow the instructions to register your products.
11.3 Telephone Technical Support
Technical support personnel can help resolve many issues over the telephone, such as
display, volume, software, programming. Please refer to Section 11.4 for information to
contact the Customer Service Department.
11.4 Factory Customer Service
The EFJohnson Customer Service Department provides customer assistance on technical
problems and the availability of local and factory repair facilities. Regular customer
service hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday- Friday. A technical support
subscription service is available or support can be purchased on an as-needed basis. The
Customer Service Department can be reached using the following telephone numbers:
Toll-Free: [phone] (all except Multi-Net)
[phone] (Multi-Net only)
Fax: [phone]
E-Mail: [e-mail]
You can also e-mail a person directly if you know their first initial/last name. For example,
if John Smith is an EFJohnson employee, then his e-mail address is probably
[e-mail].
Note Emergency 24-hour technical support is also available at the preceding numbers during
off hours, holidays, and weekends.
When your call is answered at EFJohnson, you will hear a brief message informing you of
numbers that can be entered to reach various departments. This number may be entered
during or after the message using a tone-type telephone. If you have a pulse-type
telephone, wait until the message is finished and an operator will come on the line to assist
you. When you enter some numbers, another number is requested to further categorize the
type of information you need.
You may also contact the Customer Service Department by mail. Please include all
information that may be helpful in solving your problem. The mailing address is as
follows: