User's Manual

Service Information
October 2009 3800 Digital Repeater Operating Manual 6 -3
8050 Jetstar # 175
Irving, TX 75063
6.2.3 Internet Home Page
EF Johnson Technologies has a site on the World Wide Web internet that can be accessed for information on the
company, products, systems, and regulations. The address is:
http://www.efjohnsontechnologies.com
6.3 Returns for Repairs
Before returning equipment for repair, contact EF Johnson Technologies Service Department as described in the
preceding section. They may be able to suggest a solution to the problem, making return of the equipment unnecessary.
Repair service is normally available through local authorized EF Johnson Technologies land mobile radio service
centers. If local service is not available, the equipment can be returned to the EF Johnson Technologies repair depot for
repair. However, before returning equipment, contact the Customer Service Department Repair Depot for the correct
“Ship To” address.
Be sure to fill out a Factory Repair Request Form #271 for each unit to be repaired, whether it is in or out of warranty.
You can obtain it in any of three ways:
- Download it from the EF Johnson Technologies Web site’s “Service & Support” section.
- Call the EF Johnson Technologies Customer Service Department and request it. (See Section 6.2.)
- Request it when you send a unit in for repair.
Clearly describe the difficulty experienced in the space provided and also note any prior physical damage to the
equipment. Include this form in the shipping container with each unit. Your telephone number and contact name are
important as there are times when the technicians may have specific questions that need to be answered to completely
identify and repair a problem.
When returning equipment for repair, it is also recommended that you use a PO number or some other reference number
on your paperwork in case you need to call the repair lab about your unit. These numbers are referenced on the repair
order and make it easier and faster to locate your unit in the lab.
Return Authorization (RA) numbers are not necessary unless you have been given one by the Field Service Department.
RA numbers are required for exchange units or if the Field Service Department wants to be aware of a specific problem.
If you have been given an RA number, reference this number on the Factory Repair Request Form sent with the unit.
The repair lab will then contact the Field Service Department when the unit arrives. For additional information on
factory service, the Depot Service Department can be contacted at the following e-mail address: