User Manual

11
FILTER B
• Lie the appliance on its side.
• To remove filter B:
– turn the blue central locking dial on the outer cover of the ball counter-
clockwise until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear,
then tapped out again to ensure all excess water is removed. (Tap on
the plastic rim, not the filter material.) Leave to dry completely for a
minimum of 24 hours.
• It is normal for the filter in the ball to turn grey in colour.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the arrows align.
• When refitting the outer cover of the ball, keep turning the central locking
dial clockwise. When it starts to click it is locked.
BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes
blocked the appliance may overheat and automatically cut-out.
• If this happens, follow the instructions below in 'Looking for blockages'.
• NOTE: Large items may block the tools or wand inlet. If this happens, do
not operate the wand release catch. Switch ‘OFF’ and unplug. Failure to
do so could result in personal injury.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so
could result in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or
for blockages.
• Clear any blockages before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the
wand from the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the
appliance by pressing the red tab on the base of the hose –you can see it
from the front of the appliance.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the
channels in the neck of the airway. Ensure the red tab faces the front of
the appliance. Push the hose on. It will click into place. To refit the wand
follow the instructions above in the ‘Operation’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
• To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see ‘Base plate –
disassembly/reassembly' on how to do this.
• To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the hose. Hold and slide the red cuff out.
Check thoroughly for blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will
need to remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result
in personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the
obstruction. Alternatively, contact a Dyson expert on the Dyson Helpline
or visit the website. Clearing brush bar obstructions is not covered by
your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result
in personal injury.
• Lay the appliance on its front.
• Detach the red ‘C’ clip which is on the connection between the cleaner
head and the appliance. It is quite firm, but do not pull it off roughly. Use
a constant, firm pressure.
• Pull the cleaner head away from the appliance. Use a constant,
firm pressure.
• At each end of the cleaner head there are 2 red levers:
– swing them out at right angles
– hinge the base plate open.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate push both red levers back into position so they
are flush with the surface of the cleaner head.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip fits
against the cleaner head. It is easier to slide one lug into its slot before
the other.
• Lay the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on the lower
front part of the ball. Ensure the electrical plug on the cleaner head fits
into the twin - block connection on the body of the appliance, which
is directly above the airway. Push firmly: the cleaner head will click
into place.
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials. Recycle
where possible.
ONLINE SUPPORT
• For online help, general tips, videos and useful information about
Dyson visit
www.dysoncanada.ca/up16supportvideos
www.dysoncanada.ca/support
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson
Helpline with your serial number and details of where and when you
bought the appliance.
Most questions can be solved over the phone by one of our Dyson
Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can
discuss the available options. If your Dyson appliance is under warranty,
and it is a covered repair, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE OWNER
To help us ensure that you receive a prompt and efficient service, please
register as a Dyson appliance owner. There are three ways to do this:
• Online at www.dysoncanada.ca
• Telephone the Dyson Helpline on 1-877-397-6622
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
• Protect your investment with a five year parts and labour warranty.
• Receive helpful tips on using your appliance.
• Get expert advice from the Dyson helpline.
• Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your
serial number.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR
LIMITED WARRANTY.
WHAT IS COVERED
• Your Dyson appliance is warranted against original defects in materials
and workmanship for a period of 2 years from the date of purchase,
when used for normal domestic purposes in accordance with the Dyson
Operating Manual. Please retain your proof of purchase. If you do
not have your proof of purchase, your warranty will start 90 days after
the date of manufacture, according to Dyson’s records. This warranty
provides, at no extra cost to you, all labour and parts necessary to ensure
that your appliance is in proper operating condition during the warranty
period. The replacement of any part of your appliance under warranty
will not extend the period of warranty. Any parts which are returned to
Dyson will become the property of Dyson. Please call the Dyson Helpline
on 1-877-397-6622 for more information.
• This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs, damages or repairs
incurred as a result of, due to, or from:
• Purchases of appliances from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack
of maintenance or use not in accordance with the Dyson
Operating Manual.
• Use of the appliance other than for normal domestic purposes within
Canada, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or
recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your appliance or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear
bin, filter, brush bar, and power cord (or where external damage
or abuse is diagnosed), carpet or floor damage due to use not in
accordance with Dyson's Operating Manual or failure to turn the brush
bar off when necessary.