dyson stowaway The full size cylinder with hygienic bin emptying helpline manual
helpline manual Contents Page Features and benefits 3 Assembling and Operating 4 Carrying the machine 6 Bin emptying and Cleaning the shroud and washing the bin 7 Washing the pre-motor filter 8 Parts guide 9 Parts recognition (exploded diagrams) 12 Airflow 16 Filtration 16 Helpline diagnostics The Dyson 5 year guarantee 17 24
Features and benefits The full-size cylinder with hygienic bin emptying Root Cyclone technology™ + core separator Doesn’t lose suction and captures more microscopic dust than any other. Doesn’t lose suction and captures more microscopic dust. Cleaner exhaust air Air expelled from a Dyson has up to 150 times less mould and bacteria than the air you breathe. root cyclone Lifetime HEPA filter Ideal for allergy sufferers. core separator *More airwatts An extra 100 airwatts.
helpline manual Assembling Extend telescopic wand handle ensuring both sections lock in place. (NB. The length of the telescopic wand handle is not adjustable.) Attach cyclone top and bin assembly. clik Slide hose into inlet. clik clik clik Clip hose retaining bracket into front of machine. Insert the floor tool into wand handle. Operating To start the machine press on/off button on the machine. To rewind cable, hold down the rewind button.
Operating Low profile contact head Press pedal to change between settings for delicate rugs/hard floors and carpets. helpline manual To prevent the low profile contact head from sticking to loose rugs open the bleeds on the underside. Power floor tool. (Motorhead variant only.) When you start the machine, the power floor tool is set to the brush ON mode. For delicate surfaces press the pedal to turn the brush bar off. To return to brush ON mode, press the pedal again.
helpline manual Operating clik clik Press the suction reduction button to prevent the wand handle from sticking to loose fabrics such as curtains. Accessory tools can be fitted to wand handle or hose as required. Carrying the machine Wrap the hose around the machine and fix the wand handle in place on the side of the cyclone assembly. Place the floor tool in the parking yoke at the rear of DC23. Always carry the machine by the handle on the cyclone assembly.
MAX MAX helpline manual Bin emptying Empty bin as soon as the MAX mark is reached. Option 1 Option 2 MAX Press catch to release cyclone and bin from the machine. Empty directly into dust bin. Emptying carefully into a bag is recommended for allergy sufferers. Cleaning the shroud and washing the bin To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin. Clean shroud with a dry cloth or brush to remove fluff and debris. Do not use water.
helpline manual Washing the pre-motor filter Unplug and place machine on its side for ease of access. Turn release catch, lift the pre-filter cover and remove the pre-filter. 24 24 Rinse and squeeze filter under cold tap. Allow 24 hours to dry. Ensure filter is completely dry before refitting into machine.
helpline manual Parts guide Pre-motor filter Lifetime pre-motor filter. The pre-filter separates particles as small as cigarette smoke (0.1 microns). Should be washed every 3-6 months. 1 2 Telescopic wand The wand is telescopic and compacts for convenient storage. HEPA Post filter Kills bacteria and mould. 3 1. Brush tool 2. Crevice tool 3. Stair tool Hose The hose wraps around the machine for easy storage.
helpline manual Parts guide Telescopic wand and Hose (Motorhead variant) The hose wraps around the machine for easy storage. Pre-filter cover Can be easily removed and refitted. (Supplied with wheel.) Mini turbine head Ideal for removing pet hair and fibres from confined spaces. End cap (Motorhead variant) Can be sent out and fitted by customer. Brush bar (Motorhead variant) Can be taken out to remove hair and fibre.
DC23 Parts guide: additional accessory tools Hard floor tool Improved pick-up on hard floors. Mini Flat-out Head Compact and low for cleaning under furniture and awkward spaces. Car turbine head Rotating bristles improve pick-up of pet hair in confined spaces. Flexi crevice tool Extends and flexes to clean awkward gaps. Soft dusting brush Soft bristles to gently dust around the home. Mattress tool Removes dirt and dust mites from mattresses and upholstery.
helpline manual Parts recognition: Main body Cable Rewind Actuator Spring On/Off Actuator Switch Spring Screw Switch Housing Cable Rewind Assy Cyclone Release Catch Spring Screw Cyclone Release Catch Housing Upper Chassis Rear Hose Guide Screw Tool Storage Screw Park Yoke (Motorhead) Cyclone Inlet (Passive) Cyclone Inlet (Motorhead) Park Yoke Duct Cover Seal Cyclone Exhaust Seal Screw Screw Duct Cover Screw Motor Bucket Assy Wheel Assy Main Chassis Post Filter Seal Post Filter Assy Po
Parts recognition: Cyclone assembly helpline manual Cyclone Assy Bin Assy Bin Base Seal FDC/IDC Seal Bin Base Assy 13
helpline manual Parts recognition: Wand and hose Screw Stubborn Dirt Brush Assy Wand Handle Cover Wand Handle Universal Fit Adaptor Screw Flexi Crevice Tool Assy Screw Universal Fit Adaptor Power Wand Hose Assy Hard Floor Tool Assy Wand Cuff Cover Screw Mini Turbine Head Assy Wand Handle Assy MTH End Cap Assy Swivel Catch Spring MTH Brushbar Assy Instruction Pack Swivel Catch Spring Turbine Head Assy Screw Brushbar Assy Hose Assy Soleplate Assy Fastener Crevice Tool Low Profile Contact He
Parts recognition: Motor head floor tool helpline manual Screw Gimble Cover Axle Brushbar Actuator Washer Spring Glamour Cap Stow Microswitch Cam E-Clip Screw Outer Wheel Hub Stow Neck Cover Stow Wheel Internal Hose Assy Axle End Cap Assy Right Brushbar Motor Brush Housing Brushbar Motor End Mount Ropeseal Screw Ropeseal Brushbar Microswitch Floor Tool Bumper Strip Brushbar Motor Mount Front Brushbar Motor Cover Lower Brushbar Assy Screw End Cap Assy Left Soleplate Wheel Soleplate Assy Screw Ax
helpline manual DC23 Airflow This section illustrates the direction of airflow through DC23. The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin. The filtration process starts in the clear bin. Larger debris is separated from the airflow. The air is then directed through the shroud and up through the core separator and on into the smaller cyclones in the cyclone top.
Helpline diagnostics helpline manual This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before booking a repair. In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to the relevant page number. Always make sure you ask the customer to unplug the machine before carrying out any maintenance or checks (unless otherwise specified).
helpline manual Loss of pick-up from the low profile contact head Carry out these checks if the customer reports low suction or loss of pick-up from the low profile contact head. For turbine head variants carry out the ‘Turbine head brush bar not operating’ checks on p.21 before continuing with checks from this section. Switch off and unplug the machine before carrying out these checks: 1 2 Remove hose from the inlet and switch machine ON. 4 Cyclone exhaust 3 Test suction from the inlet.
Loss of pick-up from the low profile contact head helpline manual 10 11 12 Refit hose back into the inlet. Separate the hose from the wand handle. Switch machine ON and test suction from the end of the hose. If weak this indicates a blockage or possible damage to the hose. Reconnect the hose. Switch machine OFF and separate the low profile contact head from the telescopic wand. 13 14 15 Bleed tab Ensure that both sections of the telescopic wand are fully extended and locked into place.
helpline manual Power floor tool brush bar not operating The brush bar on DC23 Motorhead is powered by its own motor. The brush bar will stop rotating if it becomes obstructed. If the customer is advising that the brush bar is not operating or rotating, this maybe due to the brush bar motor cut-out. The brush bar motor will operate immediately, once the obstruction is cleared and the power floor tool reset. 1 2 Ask the customer to plug the machine in and switch ON.
Turbine head brush bar not operating helpline manual The brush bar will stop rotating if it becomes obstructed. The brush bar will operate immediately, once the obstruction is cleared. 1 2 3 Inlet seal Plunger Press the release catch and remove the turbine head. Ask the customer to check the suction on the end of the wand handle. If weak go to section 1 on p.18, if strong continue with these checks. 4 Pull the brush bars out from the turbine head.
helpline manual Machine cutting out: thermal cut-out If the customer is advising that the main vacuum motor power has cut-out*, complete the checks below. Note, if the main vacuum motor has cut-out, it is likely the power floor tool (if applicable) will continue to operate. If the customer is advising that the power floor tool (if applicable) is not operating or rotating (but the main vacuum motor is operating), complete the ‘Power floor tool brush bar not operating’ checks on page 20.
helpline manual Power failure Before completing these checks, it is important to determine whether or not the thermal cut-out has activated - was the machine in use when the power stopped? If so, follow the checks on page 22. Otherwise, carry out these checks if the customer has reported power failure.
helpline manual Dyson 5 year guarantee Summary of cover Terms and conditions of the Dyson 5 year guarantee • • • • • • The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). You must provide proof of delivery/purchase before any work can be carried out on your machine. Without this proof, any work carried out will be chargeable. Please keep your receipt or delivery note. All work will be carried out by Dyson or its authorised agents.
Technical helpline: Jai Uthup: Telephone: E-mail: +44 (0)1666 828393 jai.uthup@dyson.com Neil Soutar: Telephone: Mobile: E-mail: +44 (0)1666 827302 +44 (0)7715 760813 neil.soutar@dyson.com This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department. Its content is solely for the use of Dyson personnel or Dyson appointed representatives.
