User's Guide

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DYSON CUSTOMER CARE



If you have a question about your Dyson vacuum, call the Dyson Helpline at

1-866-693-9766 with your serial number and details of where and when you bought

the vacuum. Your serial number can be found on the rating plate, which is behind the

clear bin

Most questions can be solved over the phone by one of our Dyson Helpline staff.

If your vacuum needs service, call the Dyson Helpline so we can discuss the available

options. If your vacuum is under warranty, and it is a covered repair, it will be repaired

at no cost.

DYSON HELPLINE

Call 1-866-693-9766 toll free, 7 days a week.

PLEASE REGISTER AS A DYSON OWNER

To help us ensure you receive prompt and efficient service, please register as a

Dyson owner.

There are three ways to do this:

 

 

 

This will confirm ownership of your Dyson in the event of an insurance loss,

and enable us to contact you if necessary.

5 YEAR WARRANTY

Terms and conditions of the Dyson 5 year limited warranty.

WHAT IS COVERED

Your Dyson vacuum is warranted against original defects in material and workmanship

for a period of five years from the date of purchase, when used for private household

purposes in accordance with the Operating Manual. This warranty provides, at no

extra cost to you, all labor and parts necessary to ensure your vacuum is in proper

operating condition during the warranty period. This limited warranty is subject to the

following terms:

WHAT IS NOT COVERED

Dyson, Inc shall not be liable for costs, damages or repairs incurred as a result of:

 

 

 

 

not in accordance with the Operating Manual.

 

 

 

e.g. for commercial or rental purposes.

 

hose assembly and power cord (or where external damage or abuse is diagnosed).

 

by Dyson, Inc.

WARRANTY SERVICE

 

 



place of purchase. Please keep your purchase receipt in a safe place to ensure you

have this information. The serial number is found on the vacuum’s rating plate, which

is behind the clear bin

 

 

 

 

1-866-693-9766. Most issues can be rectified over the telephone by our trained

Customer Care staff. If this is not possible Dyson, Inc will arrange for your vacuum

to be repaired and returned in full working order at no extra cost to yourself.

WARRANTY LIMITATIONS AND EXCLUSIONS

 

of merchantability or warranty of fitness for a particular purpose, are limited to the

duration of this warranty. This limitation is not allowed by some States and so this

limitation may not apply to you.

 

above. Dyson, Inc will not be liable for any consequential damages or incidental

damages you may incur in connection with your purchase and use of your vacuum.

This limitation is not allowed by some States and so this limitation may not apply

to you.

 

which vary by State.

 

IMPORTANT DATA PROTECTION INFORMATION

Your details will be held by Dyson, Inc or others on behalf of Dyson, Inc so that we



Dyson, Inc may send you special offers and news of our latest innovations. Check the





our data collection practices, please refer to the Dyson, Inc privacy policy at



USING YOUR DYSON VACUUM

CAUTION:

 

safely.

 

liquids – electric shock or personal injury could occur.

 

immediately. The cord must only be replaced by Dyson or our appointed service

agents to avoid a hazard.

 

of the stairs. Keep the vacuum on the floor. Do not put the vacuum on chairs, tables

etc.

 

clear bin

, filters, hose, checking for blockages or before performing any other

maintenance operation.

 

 

that shown in this Operating Manual, or as advised by the Dyson Helpline.

 

or immersed in liquid, contact the Dyson Helpline.

 

which can be found behind the clear bin

. The vacuum must only be used as rated.

 

cause injury.

PLEASE NOTE:

 

 

and caring for your flooring, rugs and carpets. Some carpets will fuzz if a rotating

brush bar is used when vacuuming. If this happens, we recommend vacuuming in bare

floors mode and consulting with your flooring manufacturer.

 

or stored outdoors. It should not be used for commercial or rental purposes.

 

Cleaning Kit accessories. If used in a garage, care should be taken to wipe the

soleplate and wheels with a dry cloth after vacuuming to clean off any sand, dirt or

pebbles which could damage delicate floors.

 

 

because they may damage the vacuum.

 

or wand. These are not associated with the electricity supply. To minimize any effect

from this, do not put your hand or insert any object into the clear bin

unless you have

first emptied it and rinsed it out with cold water.

 

Dyson Helpline.

EMPTYING THE CLEAR BIN

CAUTION:

 

and do not leave

unattended. The motor will operate with the clear bin

off.

PLEASE NOTE:

 

as soon as the MAX mark level is reached.

 



electric shock or personal injury.

 

CLEANING THE CLEAR BIN

CAUTION:

 

 

is completely dry before re-fitting.

PLEASE NOTE:

 

 

 

in a dishwasher.

WASHING YOUR FILTERS

CAUTION:

 

 

PLEASE NOTE:

 

regularly and wash at least every three months according to instructions, to maintain

performance.

 

again to ensure all excess water is removed. This will normally require up to 10 rinse

cycles. Please leave to dry completely for 24 hours.

 

 

 

microwave or near an open flame.

CLEARING BLOCKAGES

CAUTION:

 

in electric shock or personal injury.

 

 

 

PLEASE NOTE:

 

 

overheats it will cut-out and it must then be switched off and unplugged immediately

and allowed to cool down before attempting to check filters or for blockages.

 

and remove the plug before removing the blockage. Do not operate the wand release

catch.

CONFORMITY INFORMATION



(1) this device may not cause interference, and (2) this device must accept any interference, including

interference that may cause undesired operation of the device.

Changes or modifications not expressly approved by the party responsible for compliance could void

the user’s authority to operate the equipment.

PRODUCT INFORMATION



This product is protected by the following intellectual property rights:

PATENT/PATENT APPLICATION NUMBERS:

AU 637272; EP 0636338; JP 1948863; US 5,078,761; AU 697029; EP 0800360; JP 3449723;

US 5,893,936; AU 736843; EP 1087688; JP 3550360; AU 2001240894; EP 1268076; JP 2003-528704;

US 6,835,222; AU 2002226556; CA 2,439,250; EP 1370172; JP 2004-528876; US 6,991,666;

AU 744408; EP 1361812; JP 2004-537336; US 7,278,181; AU 2003252873; CA 2,449,304;

EP 1380247; JP 2004-100960; US 7,168,128; AU 2002233553; CA 2,439,247; EP 1365676;

JP 2004-524097; US 2004-0078925; AU 2002225232; CA 2,438,079; EP 1361815; JP 3940082;







EP 1680858; JP 2007-506398; US 2007-0194637; AU 2005243851; CA 2,564,599; EP 1748848;









REGISTERED DESIGN/APPLICATION NUMBERS:









Equivalent patents, registered designs and applications exist in other countries.