Products Network Router User Manual

Troubleshooting

Problem: I can’t connect to the Internet wirelessly.

Solution: If you are unable to connect to the Internet from a wireless computer, do the

following.

To solve the problem:

1 Look at the lights on your router. They should be as follows:

• The “router” LED should be on.

• The “modem” light should be on, and not blinking.

• The “internet” LED should be on, and not blinking.

• The “Wireless” light should be on, and not blinking.

2 Open your wireless utility software by clicking the icon in the system tray at the

bottom, right-hand corner of the screen.

The exact window that opens will vary depending on the model of wireless card you

have; however, any of the utilities should have a list of Available Networks—those

wireless networks it can connect to.

3 Does the name of your wireless network appear in the results?

• Yes, my network name is listed—Go to the troubleshooting solution titled “I can't

connect to the Internet wirelessly, but my network name is listed.”

• No, my network name is not listed—Go to the troubleshooting solution titled

“I can't connect to the Internet wirelessly, and my network name is not listed.”

Problem: I can't connect to the Internet wirelessly, but my network

name is listed.

Solution: If the name of your network is listed in the Available Networks list, follow the

steps below to connect wirelessly.

To solve the problem:

1 Click the correct network name in the Available Networks list.

2 If the network has security (encryption) enabled, you will need to enter the network

key. For more information regarding security, see “Changing system settings” on page

44.

Within a few seconds, the tray icon in the lower, right corner of your screen should turn

green, indicating a successful connection to the network.

Problem: I can't connect to the Internet wirelessly, and my network

name is not listed.

Solution: If the correct network name is not listed under Available Networks in the

wireless configuration utility, attempt the following troubleshooting steps:

To solve the problem:

1 Temporarily move your computer, if possible, 5 to 10 feet away from your router. Close

the wireless configuration utility, and reopen it. If the correct network name now

appears under Available Networks, you may have a range or interference problem.

See the suggestions discussed in “Placement of your router for optimal performance”

on page 55.