Products Network Router User Manual

58
Troubleshooting
Problem: The Setup Assistant cannot connect my router to the
Internet.
Solution: If the Setup Assistant is not able to connect your router to the Internet, check the
following items:
To solve the problem:
1 Use the troubleshooting suggestions within the Setup Assistant.
2 If your ISP requires a user name and password, make sure that you have typed in your
user name and password correctly. Some user names require that the ISP’s domain be
at the end of the name. For example: [e-mail]. The
@myisp.com part of the user name may need to be typed as well as your user
name.
If you continue to have no Internet connection, see “Manually configuring network
settings” on page 46 for an alternate setup method.
Problem: The Setup Assistant completed installation, but my Web
browser doesn't work.
I am unable to connect to the Internet. My router’s modem LED is off
and the internet LED is blinking.
Solution: If you cannot connect to the Internet, the MODEM led is off, and the internet LED is
blinking, the problem may be that your modem and router are not connected properly.
To solve the problem:
1 Make sure that the network cable between the modem and your router is connected.
The cable should be connected to your router’s modem port and to the network port
on your modem.
2 Unplug the cable or DSL modem from its power outlet for three minutes. After three
minutes, plug the modem back into its power outlet. This may force the modem to
properly recognize your router.
3 Unplug the power to your router, wait 10 seconds, and then reconnect the power. This
will cause your router to reattempt communication with the modem. If the modem
LED on your router is not lit after completing these steps, contact Dynex Technical
Support.
4 Try shutting down and restarting your computer.