User guide

4
Hardware Questions
Question 8: I receive an error message when I try to access my memory card or try to
save to it.
• Make sure that your memory card is fully inserted into the slot on the card reader.
• Some memory cards have a read/write security switch that may be set to ON/OFF or
Locked/Unlocked. Make sure that the security switch is set to Write
Enabled/ON/Unlocked.
• Make sure that the amount of data you attempted to store has not exceeded the capacity
of the card.
• Inspect the end of the memory card for dirt or material closing a hole. Clean the contacts
with a lint-free cloth and small amounts of rubbing alcohol.
• Try a different memory card of the same type in the same slot. If a different memory card
works, the original memory card should be replaced.
• Some memory cards are not compatible with Windows XP such as SDHC and SDXC. If
you are using Windows XP and a SDXC memory card see Question 10 on page 4
.
• Your card may not be in the correct format. See Question 9 below for steps on how to
format your memory card.
• If errors persist, replace the memory card.
Question 9: How do I format my memory card?
Caution: Formatting a memory card permanently deletes all files on the card. Be sure that
you copy any valued files to a computer before formatting a memory card. Do not disconnect
the card reader or remove the memory card while formatting is in progress.
•
Windows:
1. Click Start, then click My Computer or Computer.
2. Right-click the appropriate memory card drive.
3. Select Format.
4. Type a name into the Volume Label box. The name of your memory card
appears next to the icon.
5. Click Start, then click OK in the Warning dialog box.
6. Click OK on the Format complete window.
7. Click Close to finish.
•
Mac:
1. Click Go, then click Utilities.
2. Double-click Disk Utility from the list.
3. In the left-hand column, select the memory card you want to format, then click
the Erase tab.
4. Specify a volume format and name for the memory card, then click Erase. A
warning box opens.
5. Click Erase again. The Erase process takes a minute or so to erase and reformat
your memory card.
Question 10: I have Windows XP and my card reader is not reading my SDHC or SDXC
cards. Do I need a different driver?
• Make sure you have run Windows Update and that your computer has all the latest
updates installed.
• With Windows XP drivers, it is possible that you may not be able to read an SDHC card
with a capacity higher than 8GB.
• Refer to your card manufacturer to see if your card is compatible with your OS.