User Manual

WARRANTY SERVICES
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use of the Product
has been started, you must contact Horizon directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please direct your email to [e-mail],
or call 877.504.0233 toll free to speak to a Product Support representative. You may also find information on our website at
www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use the Horizon Online Repair Request submission process found on our
website or call Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the Product securely using a shipping
carton. Please Note that original boxes may be included, but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Repair Request is available at www.horizonhobby.com under the
Repairs tab. If you do not have internet access, please contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair. When calling Horizon, you will be asked to provide your complete name, street
address, email address and phone number where you can be reached during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items, and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair estimates are available upon request. You must include this request with
your repair. Non-warranty repair estimates will be billed a minimum of Π hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for inspection or repair, you are agreeing
to Horizon’s Terms and Conditions found on our website under the Repairs tab.
Country of Purchase Horizon Hobby Address Phone Number/Email Address
United States of
America
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
877-504-0233
Online Repair Request
Visit www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
877-504-0233
[e-mail]
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom
[phone]
[e-mail]
Germany
Horizon Technischer Serivce
Hamburger Str. 10
25335 Elmshorn, Germany
+ 49 4121 46199 66
[e-mail]
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activitè du Revèil Matin
91230 Montgeron
[phone]
[e-mail]