User Manual

8
WARRANTY AND SERVICE CONTACT INFORMATION
Country of Purchase Horizon Hobby Contact Information Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
[e-mail]
877-504-0233
Sales
[e-mail]
800-338-4639
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
[e-mail]
Units 1–4, Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
[phone]
Germany
Horizon Technischer Service [e-mail]
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH [phone]
France
Service/Parts/Sales:
Horizon Hobby SAS
[e-mail]
11 Rue Georges Charpak
77127 Lieusaint, France
[phone]
LIMITED WARRANTY
WHAT THIS WARRANTY COVERS
Horizon Hobby, LLC, (Horizon) warrants to the original purchaser that the product
purchased (the “Product”) will be free from defects in materials and workmanship
at the date of purchase.
WHAT IS NOT COVERED
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) dam-
age due to acts of God, accident, misuse, abuse, negligence, commercial use, or
due to improper use, installation, operation or maintenance, (iii) modification of or
to any part of the Product, (iv) attempted service by anyone other than a Horizon
Hobby authorized service center, (v) Product not purchased from an authorized
Horizon dealer, or (vi) Product not compliant with applicable technical regulations or
(vii) use that violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER
WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WAR-
RANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PAR-
TICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF
THE PURCHASER’S INTENDED USE.
PURCHASER’S REMEDY
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that
Horizon will, at its option, either (i) service, or (ii) replace, any Product determined
by Horizon to be defective. Horizon reserves the right to inspect any and all
Product(s) involved in a warranty claim. Service or replacement decisions are at
the sole discretion of Horizon. Proof of purchase is required for all warranty claims.
SERVICE OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE PUR-
CHASER’S SOLE AND EXCLUSIVE REMEDY.
LIMITATION OF LIABILITY
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSE-
QUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS
IN ANY WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF
LIABILITY, EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the individual
price of the Product on which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act of use, setup or assem-
bly, the user accepts all resulting liability. If you as the purchaser or user are not
prepared to accept the liability associated with the use of the Product, purchaser is
advised to return the Product immediately in new and unused condition to the place
of purchase.
LAW
These terms are governed by Illinois law (without regard to conflict of law principals).
This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state. Horizon reserves the right to change or modify this
warranty at any time without notice.
WARRANTY SERVICES
QUESTIONS, ASSISTANCE, AND SERVICES
Your local hobby store and/or place of purchase cannot provide warranty support or
service. Once assembly, setup or use of the Product has been started, you must con-
tact your local distributor or Horizon directly. This will enable Horizon to better an-
swer your questions and service you in the event that you may need any assistance.
For questions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number referenced
in the Warranty and Service Contact Information section to speak with a Product
Support representative.
INSPECTION OR SERVICES
If this Product needs to be inspected or serviced and is compliant in the country you
live and use the Product in, please use the Horizon Online Service Request submis-
sion process found on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a shipping carton.
Please note that original boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/_service-center_
render-service-center. If you do not have internet access, please contact Horizon
Product Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number where you can be
reached during business hours. When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on the outside of
the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you have any issue with a Li-Po
battery, please contact the appropriate Horizon Product Support office.
WARRANTY REQUIREMENTS
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date. Provided warranty conditions have been
met, your Product will be serviced or replaced free of charge. Service or replace-
ment decisions are at the sole discretion of Horizon.
NON-WARRANTY SERVICE
Should your service not be covered by warranty, service will be com-
pleted and payment will be required without notification or estimate of the
expense unless the expense exceeds 50% of the retail purchase cost. By
submitting the item for service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You must include this
request with your item submitted for service. Non-warranty service estimates will
be billed a minimum of 1/2 hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s checks, as well as Visa, Mas-
terCard, American Express, and Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizon’s Terms and Conditions found on our web-
site http://www.horizonhobby.com/content/service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in the
country of use and ownership. If received, a non-compliant Product will
not be serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold non-compliant Product for a
period of 60 days from notification, after which it will be discarded.
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