User Manual

10
QUESTIONS, ASSISTANCE, AND REPAIRS
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.
com, or call 877.504.0233 toll free to speak to a service
technician.
INSPECTION OR REPAIRS
IfthisProductneedstobeinspectedorrepaired,please
callforaReturnMerchandiseAuthorization(RMA).Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is
acceptedatourfacility.AServiceRepairRequestis
available at www.horizonhobby.com on the “Support” tab.
Ifyoudonothaveinternetaccess,pleaseincludealetter
with your complete name, street address, email address
and phone number where you can be reached during
businessdays,yourRMAnumber,alistoftheincluded
items, method of payment for any non-warranty expenses
and a brief summary of the problem. Your original sales
receipt must also be included for warranty consideration.
Besureyourname,address,andRMAnumberareclearly
written on the outside of the shipping carton.
WARRANTY INSPECTION AND REPAIRS
To receive warranty service, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge. Repair
or replacement decisions are at the sole discretion of
Horizon Hobby.
NON-WARRANTY REPAIRS
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting
the item for repair you are agreeing to payment of the
repair without notification. Repair estimates are available
upon request. You must include this request with your
repair. Non-warranty repair estimates will be billed a
minimumof1/2houroflabor.Inadditionyouwillbe
billed for return freight. Please advise us of your preferred
method of payment. Horizon accepts money orders and
cashierschecks,aswellasVisa,MasterCard,American
Express,andDiscovercards.Ifyouchoosetopayby
credit card, please include your credit card number and
expirationdate.Anyrepairleftunpaidorunclaimed
after 90 days will be considered abandoned and will be
disposed of accordingly. Please note: non-warranty repair
is only available on electronics and model engines.
UNITED STATES
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign,Illinois61822
AllotherProductsrequiringwarrantyinspectionorrepair
should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign,Illinois61822
Please call 877-504-0233 or e-mail us at
[e-mail] with any questions or
concerns regarding this product or warranty.
UNITED KINGDOM
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call [phone] or e-mail us at sales@
horizonhobby.co.uk with any questions or concerns
regarding this product or warranty.
GERMANY
Electronics and engines requiring inspection or repair
should be shipped to the following address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call [phone] or e-mail us at service@
horizonhobby.de with any questions or concerns
regarding this product or warranty.
©2009HorizonHobby,Inc.
Dynamite engines are manufactured in Taiwan and distributed worldwide by:
HorizonHobby,Inc.
4105 Fieldstone Rd.
Champaign,IL61822
www.horizonhobby.com
Printed 05/09
15464.1