User Manual

14
(EN)
additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://
www.horizonhobby.com/content/_service-center_render-
service-center. If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for
service. When calling Horizon, you will be asked to provide
your complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary
of the problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside
of the shipping carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you have
any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements - For Warranty consideration,
you must include your original sales receipt verifying
the proof-of-purchase date. Provided warranty conditions
have been met, your Product will be serviced or replaced free
of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service - Should your service not be
covered by warranty, service will be completed and
payment will be required without notification or
estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without
notification. Service estimates are available upon request.
You must include this request with your item submitted for
service. Non-warranty service estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions found on
our website http://www.horizonhobby.com/content/_service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership. If
received, a non-compliant Product will not be serviced.
Further, the sender will be responsible for arranging
return shipment of the un-serviced Product, through
a carrier of the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant Product for
a period of 60 days from notification, after which it will
be discarded.