User's Manual

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7.0 TROUBLESHOOTING
Fault
Cause
Solution
The display keeps flicking between
no signal and a display reading
The Loadcell is too far away and
losing signal – check the signal
strength see page 15
Move the handheld and load cell
closer together
There is radio interference and data
is getting lost – check the QoS see
page 15
Move the handheld to a different
location or remove sources as
interference
There are multiple devices operating
as a master on the same network –
see page 5
Change the network the devices are
set to – see page 14
The value shown on the display is
not correct
The Tare function is enabled
Press the tare button to turn the tare
function off – see page 4
The value shown on the display is
stuck on one value
The Peak Hold function is enabled
Press the Peak Hold button to turn
the Peak Hold function off – see
page 4
The value on the display is taking a
long time to update
The update rate is set to a slow rate
Change the update rate as per page
14
Cannot enable the USB Logging
No USB stick is inserted, the logging
cannot be enabled without a valid
USB stick present
Insert a valid USB stick
Cannot enable or configure the
RS232 Serial output
The RS232 output cannot be
configured without a valid USB ->
Serial converter connected
Connect a USB ->Serial converter
The USB logging is enabled but not
logging the correct channels
The desired channel is not enabled
in the USB logging menu
Select the desired channel in the
“Channels to Log” menu. See page
25
The RS232 Output is enabled but
not printing the correct channels
The desired channel is not enabled
in the RS232 output menu
Select the desired channel in the
“Channels to Log” menu. See page
27
The RS232 output is working but the
data is scrambled
The baud rate setting does not
match the receiving device
Correct the baud rate to match the
receiving device – see page 28