User Guide

Hardware and Software Design • Manufacturing Services
P a g e 36
Warranty and Repair
Please refer to the warranty page on our website for the current warranty offered
and options.
http://www.dyneng.com/warranty.html
Service Policy
Before returning a product for repair, verify as well as possible that the
suspected unit is at fault. Then call the Customer Service Department for a
RETURN MATERIAL AUTHORIZATION (RMA) number. Carefully package the unit,
in the original shipping carton if this is available, and ship prepaid and insured with
the RMA number clearly written on the outside of the package. Include a return
address and the telephone number of a technical contact. For out-of-warranty
repairs, a purchase order for repair charges must accompany the return.
Dynamic Engineering will not be responsible for damages due to improper
packaging of returned items. For service on Dynamic Engineering Products not
purchased directly from Dynamic Engineering, contact your reseller. Products
returned to Dynamic Engineering for repair by other than the original customer
will be treated as out-of-warranty.
Out of Warranty Repairs
Out of warranty repairs will be billed on a material and labor basis. The current
minimum repair charge is $100. Customer approval will be obtained before
repairing any item if the repair charges will exceed one half of the quantity one list
price for that unit. Return transportation and insurance will be billed as part of
the repair and is in addition to the minimum charge.
For Service Contact:
Customer Service Department
Dynamic Engineering
435 Park Dr.
Ben Lomond, CA 95005
831-336-8891
831-336-3840 fax [e-mail]