Setup guide

Troubleshooting
The iTegno CDROM contains more troubleshooting tips for the iTegno Mobile
Office Suite software.
Modem LED does not come on
Check that the USB cable is connected to both computer and modem. If necessary,
disconnect the USB cable and reconnect. Reboot the computer.
Modem LED does not blink but remains solid
Typically it takes 30 seconds for the modem to synchronise with the network.
Check that the SIM card is inserted correctly and SIM slot cover is
closed properly.
Disable PIN protection of SIM card. You can check the status using your
cellular handset.
No GPRS connection possible
Check that the modem LED blinks. Make sure the SIM card is GPRS enabled. If
necessary, contact network operator to verify. Call 977 on your cellular phone to get
Vodafone New Zealand to enable GPRS on the SIM card you will use in the modem.
Cannot make or receive voice calls via modem
This modem is voice capable. You need to run iTegno Mobile Office Suite software
and use the earpiece provided with the modem.
Modem cannot be detected, or errors such as "hardware failure” come up when
trying to use modem from another application
Check that the iTegno Mobile Office Suite software is not running when you use
the modem with other applications. This includes running your browser or e-mail
program. The iTegno software holds the communication port of the modem, thus
making the communication port unavailable to other programs.
Cannot download e-mail from my ISP
If you are an Xtra customer, email can only be downloaded if you connect to Xtra
directly. Your GPRS modem does not connect directly to Xtra, it connects to
Vodafone. There are two workarounds:
Go to Xtramail (web-based e-mail) from your browser and login as usual.
Set up modem to use GSM dial-up to connect directly to Xtra and download
e-mail. See section 5 Set up modem to use GSM dial-up connection.
6