User manual

Installation and User Manual for the GSC400 PC Software Interface
33
TROUBLESHOOTING GUIDELINES
TROUBLE POSSIBLE CAUSE SUGGESTED ACTION
Computer locks or stalls
during program installation.
A conflict with another program
currently running on your
computer.
Exit all open applications, close
any open windows, and disable
any virus protection software.
Program Installation does
not start automatically
when CD is placed in drive.
A problem with the auto-start
feature.
Double click the my computer
icon on your desktop, and then
double-click the GSC400 PC
interface icon.
After installing PC interface
the program will not start.
Improper installation of the
program
Uninstall PC interface and
reinstall
Problem detecting
computers COM port
during operation.
Program not properly set to use
the correct COM port for data
communications.
Choose the correct COM port.
See section 4.2 on page 9.
Message stating “This is
not a configuration file”.
Chosen file was not a proper
configuration file.
Open a proper saved
configuration file.
When reading the GSC400
a popup message stating
“Communications Port
Error” appears.
The GSC400 may not be
properly connected to the PC
Make sure the GSC400 is
properly connected to the serial
port with the supplied cable.
Message stating, “Disk is
full” when saving
configuration files to disk.
Trying to save to a CD Rom or
disk that is full.
Deleting files from the disk or
using a disk with sufficient
space.
Message stating, “Device
is not ready” when saving
configuration files to disk.
Trying to save to a CD Rom or
disk that is not present.
Make sure a disk is placed in
the proper drive.
Constant Low oil failures. • Low oil level
•
Choosing the sender setting
value to high, causing the
GSC400 to always fail since
the value of the sender is
always below the chosen
failure set point.
• Add oil
• Choose a lower sender
failure set point.
Constant Temperature
failures.
•
Low coolant level
•
Choosing the sender setting
value to low, causing the
GSC400 to always fail since
the value of the sender is
always above the chosen
failure set point.
• Add coolant
• Choose a higher sender
failure set point.