User Manual

Problem Procedure
Slow performance The files on the HDD might be fragmented. In this
instance you should run the disk defragmentation
utility to check the condition of your files and the
HDD. Refer to the operating system's
documentation or online Help File for further
information on operating and using the
Defragmentation utility.
As a last resort, you should reformat the HDD and
then reload the operating system and all other files
and data. If you are still unable to resolve the
problem, contact Technical Support.
Optical Disc Drive
For further information, refer to Operating Basics.
Problem Procedure
You cannot access a
disc in the optical
disc drive
Make sure the drive’s disc tray is securely closed.
Press gently until it clicks into place.
Open the disc tray and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the disc tray might block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Memory Media Card
For further information, refer to Operating Basics.
Problem Procedure
Memory media card
error occurs
Remove the memory media card from the
computer and then reinsert it in order to ensure
that it is firmly connected.
If the problem persists, then you should refer to the
documentation supplied with your memory media
card for further information.
You cannot write to
a memory media
card
Remove the memory media card from the
computer and check to ensure that it is not write
protected.
User's Manual 6-9