Full Product Manual

24
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:30 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
No heat
from smoker
Circuit breaker trips
or fuse blows
Smoker does
not generate
enough heat
• Smoker is turned off
• No power
• Faulty controller or heating
element
• Another appliance is
plugged into the same circuit
as the smoker (too many
appliances using the
same circuit).
• Moisture or water in the
controller, cord connection
or outlet connection
• Damaged or frayed cord
• Damaged electrical connection
• Smoker was not pre-heated
sufciently or temperature was
set too low
• Door left open or unlatched
• Improper extension cord
• Turn on the smoker
• Check for any tripped circuit breakers
and reset the breaker, if needed
• Check for faulty or tripped GFI (Ground
Fault Interrupter) at the outlet. Reset the
GFI or replace, if needed.
• If breaker or GFI continues to trip, use
a different outlet on a separate breaker
circuit.
• Try another working appliance in
the outlet.
• Replace controller or heating element
• Find another outlet on a separate circuit
• Keep all connections dry and free from
moisture. DO NOT use this appliance in
the rain or when snow is falling.
• Turn the smoker off, unplug the smoker
and check the cord for damage. Replace,
if needed.
• Replace controller
• Pre-heat for 15-20 minutes. Increase
temperature settings via controller
• Close the door and latch the door
before use.
• Use cord rated for outdoor use at 15 amps
Very little or no
smoke coming
from smoker
• Not enough wood chips
• Wood chips are too small
• Check wood chip level. Wood chip box
should be at least ¾ full
• To generate proper amounts of smoke,
wood chips should be at least 1”-3”
(2.5cm-7.6cm) and no thicker than ¼”
(0.6cm). Wood shavings and wood
chunks are not recommended. DO NOT
use charcoal