Full Product Manual

30
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Control Panel
Error Code
(LEr, HEr, Er1,
Er2)
• LEr - Low Temperature Alarm
Grill temperature fell below
120° for more than 20 minutes.
• HEr - High Temperature Alarm
Grill temperature reaches more
than 550°. The Smoker Has
Overheated, Possibly Due
To Grease Fire Or Excessive
Pellets Inside Fire pot.
• Er 1 - Temperature Probe Not
Properly Connected
• Er 2 - Temperature dial
security alarm.
• LEr - This error will not affect the unit. Fire
pot re is at risk of going out. Check the
hopper for any obstructions. Check the
re pot for ash build up and follow the
Care and Maintenance instructions for
safely removing ash. Check the internal
temperature gauge/probe and follow the
Care and Maintenance instructions for
cleaning. Ensure that air is owing through
the re pot and follow the Cooking System
Check if air ow is weak. Conrm that the
auger is rotating and there is no blockage in
the auger tube. Avoid opening the lid on a
frequent basis.
• HEr - This error will not affect the unit. Turn
the temperature control dial to "Shut Down
Cycle" and allow the fan to blow until the
cycle is complete. If a grease re occurs,
close the lid and allow the re burn out.
Allow the unit to completely cool before
turning back on.
• Er1 - Ensure temperature probe is properly
connected to the controller board.
• Er2 - Turn the temperature control dial to
"Shut Down Cycle" and allow the fan to blow
until the cycle is complete. Once the shut-
down cycle is complete turn the unit on and
set to the desired temperature . If problem
persists, contact Customer Service for
additional support.