Full Product Manual

28
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at 1-877-447-4768,
8:00 a.m. – 4:30 p.m., CST, Monday – Friday.
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Unit will not turn
on / No Power.
• Not Connected To Power
Source, GFCI Outlet Has
Tripped.
• Fuse Blown On The Control
Board.
• Ensure the unit is plugged into a working
power source. Reset outlet breaker.
Ensure GFCI is capable of handling a 10
Amp load. ( Refer to Wiring Diagram for
access to electric components). Ensure
that all wire connections are rmly
connected and free of moisture.
• Your appliance is equipped with a spare
fuse. Contact Customer Service for step
by step instructions for replacement.
No heat from
grill
• Appliance is turned off.
• No power.
• Faulty controller or heating
element.
• Pellet hopper is empty.
• Turn on the appliance.
• Check for any tripped circuit breakers and
reset the breaker, if needed.
• Check for faulty or tripped GFI (Ground
Fault Interrupter) at the outlet. Reset the
GFI or replace, if needed.
• If breaker or GFI continues to trip, use
a different outlet on a separate breaker
circuit.
• Try another working appliance in the
outlet.
• Replace controller or heating element.
• Fill the hopper with wood pellets.
Circuit breaker
trips or fuse
blows.
• Another appliance is plugged
into the same circuit as the
grill (too many appliances
using the same circuit).
• Moisture or water in the
controller, cord connection or
outlet connection.
• Damaged or frayed cord.
• Damaged electrical
connection.
• Find another outlet on a separate circuit.
• Keep all connections dry and free from
moisture. DO NOT use this appliance in
the rain or when snow is falling.
• Turn the unit off, unplug the unit and check
the cord for damage. Replace, if needed.
• Replace controller .
Appliance does
not generate
enough heat.
• Appliance was not pre-heated
sufciently or temperature was
set too low.
• Lid left open.
• Improper extension cord.
• Pellet hopper empty.
• Auger is jammed.
• Pre-heat for 15-20 minutes. Increase
temperature settings via controller.
• Close the lid.
• Use cord rated for outdoor use at 15
amps.
• Add pellets.
• Remove internal cooking components,
turn the unit on, set the temperature dial to
"SMOKE" and visually inspect the auger
inside the re pot and inside the pellet
hopper. If the auger does not turn, contact
Customer Service for additional support.