User guide

Section 3 - Printer questions:
a. What happens if my printer does not print?
i. How do we diagnose the printer? What are the steps that we should do to
get them to recover?
i. When do we send the log file?
Always when a problem exists and the printer is not in error
state.
ii. What are potential issues?
• USB or power cable disconnected
• ink cartridge or disc tray lid is open
• already printed disk has not been removed, wrong disk size
in printer
• no disk in printer
• no cartridge in printer
• cartridge error
• low ink
• warning or error message in background
iii. What happens if the printer stalls in the middle of printing?
An error appears “document failed to print”. If this happens, try
canceling the print job, replace the disc and reprint.
iv. What happens if I lift the cartridge lid in the middle of printing?
The disc keeps spinning but the printer stops spraying ink. If the
lid is closed within 5 seconds, the printing will continue.
Otherwise the print job will be cancelled.
v. What happens if I lift the disc cover in the middle of printing?
This can’t be done because of the mechanical locks.
vi. What happens if I accidentally trip over the power or USB cord in
the middle of printing?
If the printer is currently printing then the CD is lost. When
reconnecting the power or USB the complete print job will be
restarted.