User guide

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DYMO DiscPainter

FAQ and support questions:

10.18.2007

Section 1 - Marketing and Sales oriented questions:

a. What type of discs can I use?

You can only print on discs designed for inkjet printers known as ‘inkjet-printable’

discs. Inkjet-printable discs are available as standard-sized compact discs (CDs)

and digital video discs (DVDs). Inkjet-printable discs also are available as mini

(80mm) CDs, and DVDs and DVRs (for camcorders). Inkjet-printable discs are

available at retail stores that sell office supplies, computers, and electronics, as well

as online stores. Different inkjet-printable disc finishes include matte white, glossy

white, and colored (silver, green, etc). The DiscPainter

printer will print on all of

these finishes and has ink density controls to optimize the results for each type of

finish. Note: Do not use thermal discs, which can also have a white printable

surface, or other non inkjet-printable discs.

i. What are hub-printable vs. non hub-printable discs?

Hub-printable discs allow you to print your design closer to the inner edge of

the center hole in the disc. Non hub-printable discs have a larger unprintable

area at the center of the disc—this area usually is represented by an inner

plastic ring.

ii. What is the difference between inkjet and thermal?

Inkjet-printable discs are coated with a special material called Ink Absorption

Layer (IAL) to allow the ink to adhere. If you do not use discs with this

special coating, the ink will pool on the disc surface and not dry. (If you

accidentally print on a non inkjet-printable disc, wipe the disc clean with a

soft rag or tissue. The ink will not cause any damage to you.)

Thermal discs have a special coating that allows for thermal printing (not

inkjet printing) where a printed image appears by heating the coated

surface. These can also be white, but can NOT be used.

iii. What is the difference between matte, glossy and colored inkjet

printable discs?

Inkjet matte discs have a dull, flat surface. Inkjet glossy discs have a

lustrous, shiny surface, and are often described as water-resistant. Matte

surfaces, by their design, provide a softened appearance, while glossy

surfaces provide much sharper images. Inkjet printable colored discs have

the IAL coating on them and come in different colors such as silver, green,

etc.

Summary of content (18 pages)

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DYMO DiscPainterTM FAQ and support questions: 10.18.2007 Section 1 - Marketing and Sales oriented questions: a. What type of discs can I use? You can only print on discs designed for inkjet printers known as ‘inkjet-printable’ discs. Inkjet-printable discs are available as standard-sized compact discs (CDs) and digital video discs (DVDs). Inkjet-printable discs also are available as mini (80mm) CDs, and DVDs and DVRs (for camcorders).
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d. What kind of software do I need to run with DiscPainter? The DiscPainter printer software included with your printer is all the software you need to print from any application to the DiscPainter printer. The DiscPainter software installation includes the Discus for DYMO software for creating disc designs; however, you can print to the DiscPainter printer using many popular design programs, such as Adobe® Illustrator® or Photoshop®. e.
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You can purchase inkjet-printable discs locally or online from a computer or office supply retailer, or directly from Disc Makers at http://www.discmakers.com/shop/ or call 1-888-800-4041 What is the warranty of DiscPainter? ONE YEAR LIMITED WARRANTY Please go to http://global.dymo.com/enUS/RNW/RNW.html?pg=std_adp.php&p_faqid=697 for more information h. Should I print first or burn first? We recommend that you burn your data on the disc first before you print onto the disc. i.
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The Epson printer typically uses a tray that holds the disc and needs to be loaded into the printer. The tray shifts back and forth and prints onto the disc along an XY axis. The tray can be hard to use and the printer itself takes up more room compared to using the DiscPainter printer. Sticky labels that you adhere onto the disc surface can also be difficult to use properly and have the potential to damage either the disc itself or the hardware it goes into. l.
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Section 2 - Cartridge questions: a. How can I tell how much ink is left in the cartridge? When the ink is running low in the ink cartridge, the ink status light on the top of the printer will first become solid yellow when the ink level drops below 20% and then solid red when the ink level drops below 5%. You can also check the ink level in the Printer Services dialog box. Refer to “Using Printer Services” of the User Guide for more information. n.
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r. What happens when I use a non-DYMO ink cartridge? The DYMO DiscPainter printer is designed to be used specifically with the DYMO DiscPainter ink cartridge. Therefore, you will not be able to use non-DYMO ink cartridge with the DiscPainter printer. s. Who developed the ink cartridge? Is it a DYMO cartridge or is it another manufacturer’s cartridge? The DiscPainter printer uses a special DYMO inkjet cartridge, part number 1738252.
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Section 3 - Printer questions: a. What happens if my printer does not print? i. How do we diagnose the printer? What are the steps that we should do to get them to recover? i. When do we send the log file? Always when a problem exists and the printer is not in error state. ii.
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b. What happens if it tells me there is no disc inside the printer, but there is a disc? Dark-colored discs or pre-printed discs can fool the media sensor. To insure the media sensor correctly recognizes a disc it is recommended that only non-printed, white or silver-colored inkjet printable discs are used. c. What if I unplug the power or USB in the middle of a multiple print job? If the printer is currently printing then the print job is lost.
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g. What if there is ink on the surface of the disc holder? How do I clean it? In the unlikely case that ink is deposited on the surface of the tray, simply wipe the tray clean with a slightly dampened, soft cloth. Avoid spraying or applying cleaning fluids or water directly on to the tray’s surface as this could migrate into the unit and damage the DiscPainter. h. Can I print 40 discs in a row? Yes, this can be done by selecting 40 copies in the application.
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Section 4 - Driver installation questions: a. How can I tell if it has been installed successfully? Mac – the DiscPainter printer will appear in the Printer Setup Utility. You can start Discus and print to the DiscPainter Win – the DiscPainter printer will appear in the Printer Control Panel. You can start Discus and print to the DiscPainter. The DiscPainter Status Monitor appears in the Windows tray. b.
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Section 5 - Print quality questions: a. What is the best print quality to use? Best b. What is the difference between the different print qualities, draft, normal, best? Choosing the draft mode provides a quick way to produce a draft version of your artwork to verify the layout. This setting is also good for designs that are only text. It is not the preferred setting for a final version. Normal mode will in some cases provide an acceptable final version depending on the artwork or photo you choose.
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Circular lines are also referred to as banding, and are sometimes apparent when printing dark or solid backgrounds in Fast mode. Fast mode is only recommended when printing text only or drafts. v. Why are the pictures not as clear and sharp as I would like? It may be that your original picture is a low resolution file or you may have not have chosen the optimal print setting. vi.
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Section 6 - Send back for repair? a. What are the steps that we want people to go through before they send back a unit for repair? a. Power down and reboot. b. Put in new cartridge. c. Try alternative media. i. Type of problems that printers should be automatically sent back. 1. No power 2. Tray does not move back and forth when power supply is connected to unit. 3. Tray moves back to begin print job however the disc does not spin. ii. How do we get them a new unit? 1.
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Section 7 - Discus for DYMO questions: a. What do I do if the software program crashes? If you mean Discus, take note of any information about the crash if you see a popup message about the crash and contact tech support. Then restart Discus. b. Where can I find where I saved previous designs? In Discus go to New Project and look in the Recent Projects tab. c. What are sample templates? These are sample Discus documents that show how you can select a canvas and put text on top of it.
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i. Why can’t I see the text I put in after I put a background color in? The text color is probably the same as the background color. Change the text color. j. How do I undo the last thing I changed? Edit menu, Undo k. What are all of the different tabs for? Where should I start? Refer to the DiscPainter User Guide for more info. Additionally, please see “Discus for DYMO Overview” video online. a. What does each tab do? Refer to the DiscPainter User Guide for more info.
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Section 8 - General Support a. Where do I download the latest drivers? Do I need to uninstall the current drivers on my computer? How often should I check? Please go to https://global.dymo.com/enUS/RNW/RNW.html?pg=std_alp.php?p_li=&p_accessibil ity=0&p_page=1&p_cv=&p_pv=2.201&p_prods=200%2C201&p_cats=&p_hidden_ prods=&prod_lvl1=200&prod_lvl2=201&p_search_text=&p_new_search=1&p_sear ch_type=answers.search_nl to find the most up to date drivers for DiscPainter.
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Additional Questions Why does my printed design look different on different discs? Manufacturers add a special coating to inkjet-printable discs so that the ink is absorbed into the coating and adheres to the disc surface. Different manufacturers develop different coatings. The differences you see in your printed design are due to the amount and depth that the ink is absorbed into the surface.
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How long will the ink cartridge last if I am not printing very often? Will the ink dry out? Environmental and storage conditions can accelerate ink evaporation, therefore, reducing the life of the inkjet cartridge. To maximize the number of discs you can print from one inkjet cartridge, use the printer regularly. How do I clean the printer? You can clean your printer using a soft cloth and a mild, non-petroleum based household cleaner.