User Manual

16
DYMO MobileLabeler
User Guide
Troubleshooting
Review the following sections if you encounter a problem with your label maker.
When the printer is showing a error, turn the power off and on to clear the error.
General
Problem/Error Message Solution
Label did not print correctly
 Make sure the label maker is within range of your mobile
device and that there are no obstructions between the
two devices.
 Make sure the label maker is away from other wireless
devices (including but not limited to microwave ovens,
cordless phones, fluorescent lights, wireless video
cameras, outdoor microwave links, wireless game
controllers, and Zigbee devices) which may cause
interference during printing.
 Make sure no other Bluetooth connections are active
that could cause interference while printing to the label
maker, such as streaming audio to Bluetooth speakers,
voice call on a Bluetooth headset, and so on.
Label jam
1 Remove the cassette from the label maker.
2 Make sure the tape and ribbon are taut across the top
of the cassette and that the tape passes under the
label guides.
If necessary, turn the ribbon rewind spool clockwise to
tighten the ribbon.
3 Make sure the tape extends at least 1/8” past the label
guides and is not caught under the guides.
4 Insert the cassette into the label maker.
Ribbon rewind
Label guides
Cutter slot
Correct Incorrect