Installation Guide

E491008
5
Dyconn Faucet LED Small Mirror
Frequently Asked Questions & Troubleshooting Guide
1. Can I connect to a dimmer on the wall to dim the mirror (ELV or non ELV dimmer) Answer: Unfortunately, no, the mirror cannot be
connected to an ELV dimmer or traditional non-ELV dimmer switch. All Dyconn Faucet mirrors contain low voltage LEDs and the power
supply will not work properly if the source AC is altered through a wall AC dimmer.
2. Can I connect to a non-dimmer wall switch? Answer: Yes. Our mirrors can connect to a non-dimmable
wall switch and use the
control the LED mirror’s light and defogger pad.
3. Can I bypass the mirror’s touch sensor and control the unit with the wall switch? Answer: Please contact Dyconn Faucet customer
4. How far does the wiring extend from the back of the mirror? Answer: The wiring extends about 24-inches to connect to the j-box
(j-box not included).
5. Where should the installer prepare the J-box for wiring? Answer: All mirror wire connections are located “dead center” of the back
housing, regardless of the size of the mirror.
6. Can the LED Mirror be used as the only light source in the bathroom? According to its lumen output, it seems enough for lighting up
a room
? Answer: We do not recommend our mirrors to be the sole light source of any room. The lumens of our LED mirrors might seem
FAQ for Tri-color (model # ending with T or WC)
7. Can I bypass the touch sensor and connect directly to the wall switch? Answer: Please contact Dyconn Faucet customer service at
8. If I connect the mirror to a non-dimmable wall switch can I set the desired light temperature and brightness level? Answer: Yes, the
tri-color models have a memory function allowing the last light temperature and brightness setting to be the recalled when you turn on
the wall switch. To do so just turn on the light switch on the wall to initial the power to the mirror, press the touch sensor to select the
light temperature, then press and hold the touch se
nsor switch to dim to the level you like. Once you have reached your desired light
time you use the mirror, turn on the wall switch and touch one time on the touch sensor and the mirror will turn on with the brightness
and temperature settings you set last time.
Troubleshooting:
1. Right out of the box, we connected the AC power to the back of the mirror to see if the mirror functions properly (before hanging the
mirror), but there is no light and touch sensor doesn’t light up. Why is that? Answer: For the large mirrors (48-inch and up), there are
wires that need to be connected in order for the mirror to function. The mirror glass is designed to be separated from its metal housing
during installation. Installers would be required to disconnect any wiring inside when removing the mirror glass. We ship the mirrors
without connecting these wires inside the unit to make installation more convenient.
2. Why does the touch sensor seem to be unresponsive? Answer
(once per second). Do not tap/touch the mirror sensor switch at a speed faster than twice per second. This will cause the sensor CPU to
malfunction. A circuit breaker reset will be required to reset the touch sensor.
3. Why is my mirror making humming/buzzing noise? Answer: Hearing a low buzzing/humming noise is normal as the touch sensor
defective. 1) The relay for the anti-fog pad 2) the touch sensor or 3) Power supply. Please contact Dyconn Faucet customer service at
855-239-2666 or [e-mail].
4.
Answer
power supply (AC to DC). Please contact Dyconn Faucet customer service at 855-239-2666 or [e-mail].