- DXG Digital Camera Manual
54 
6 . Troubleshooting 
This chapter describes the common problems and their remedies while operating the camera. 
6.1 Problems and remedies 
The camera 
is down 
The camera is down and can’t be operated while using. Please check the 
contact of battery, and the restart the camera. If the camera cannot be 
restarted, please make sure if the improper operation damaged the camera. 
Do not disassemble it by yourself and return it for service. 
Error occurs 
when 
entering the 
Direct Print 
mode 
The error prompt displays when entering the Direct Print mode. Please 
unplug the USB connector from the camera and check to see if the printer is 
normal and the battery is full, and then restart the camera. Connect to the 
printer with proper operation procedures to start printing. 
The camera 
is down 
while 
removing 
the card 
Do not remove the memory card while operating. The camera could fail by 
doing that. If this happens, please restart it. 
The camera 
can’t format 
the memory 
card 
It’s not guaranteed by the digital camera to format all kinds of memory cards. 
If the camera can’t format the memory card, please format it into FAT file 
system by the computer. 










