Installation manual

trk1 Installation Manual
22
Problem
Possible Solution
Bad output video quality
 Check the source video signal quality by connecting an analog
monitor to the video source. If video quality is acceptable, connect
video source to the unit.
 Check that the cables are connected securely. This includes
junction boxes and amplifier that may be used.
 Check that the camera settings are correct on the camera and in
the unit. Refer to the HTML Edition Units User’s Guide for details.
 Check that the camera lens is clean and unobstructed.
 Check that the analog video signal is not being degraded due to
impedance caused by lengthy or worn cable, numerous
connectors, ground loops interference, and so on.
 Check that the cable length is within specification.
Streaming video image is
hanging (stopped)
 Confirm the unit’s video streaming settings. Refer to the HTML
Edition Units User’s Guide for details.
 Refresh your browser screen (F5).
 Check that the bandwidth and bit rate settings of the network are
set properly.
 Check that other processes and applications are not causing undue
latency.
 Check that the firewall analysis or blocking is not interfering with
the video stream and supports the required ports and
communication protocols.
Alarm inputs are not
working
 Check the unit settings to confirm that the alarm input is enabled.
Refer to the HTML Edition Units User’s Guide for details.
 Check that a proper rule for an alarm input event has been defined
in the unit. Refer to the HTML Edition Units User’s Guide for
details.
 Check that the alarm input (dry contact close/open) is being
provided by the connected device.
 Check that the unit is communicating through the network.
 Check that the alarm input wires are connected securely.
 Check that the alarm wires are paired in the terminal block in the
right positions and according to requirements.