User guide

Viz Engine Administrator’s Guide

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To track the status of open support tickets, login to the Customer and Partner portal.

Add information or communicate about the cases directly with the support team.

1.4.3 Viz Log Files

The location of Viz log files is shown in the Viz Configuration, Local Settings.

1. Check the path (1) for the Viz Log files location.

2. If the path is empty the log files will be located in the Viz Artist program folder

<viz install directory>.

Note: Check: If the operating system is Windows 7 and up, log files can be stored

at: <userdir>\AppData\Local\VirtualStore\<install_directory> (Check user rights).

Viz Render Log

• Name: VizRender_<timestamp>.log

• Purpose: Information on current status of the engine

Viz Trace Log

• Name: VizTrace_<timestamp>.vlog

• Purpose: Command trace that facilitates playback for error reproduction, contains

at most the last 500 commands

Viz Gui Log

• Name: VizGui _<version>.log

• Purpose: Information on Viz Gui errors

Viz Shaders Log

• Name: VizShaders.log

• Purpose: Information on shader compilation

Viz Console Log

• Name: Viz_<timestamp>.log

• Purpose: Log console output to a file when the engine is started without console (-

C option)

Viz Gui Connection Log

This Log is created if ‘Write GH Connection Log’ is active (see Local Settings).