User guide

Viz Engine Administrator’s Guide

3. Click on Report a case (2).

4. Click on LOG IN (3).

5. Login to the Customer and Partner portal.

6. Click on Report a Case (4).

7. In the online form complete the required minimum information (shown by a red

asterisk):

• Contact: Your name

• Account: Your account

• Product: The product the support request refers to.

• Case Type: The type of support request required

8. Click SAVE.

9. In the saved Support Case that opens, complete the various text boxes and upload

any required documents, files, etc. (see Content of a Support Request).