User guide

Viz Engine Administrator’s Guide

3. The Vizrt office which is nearest to your location will be shown (2), or select from

the list of Vizrt offices.

4. Click on ‘Contact’.

5. Complete the required details in the window that opens.

Note: If this message is for Customer Support, and their is a Support

Contract in place, then click on the ‘For support requests, please visit our

support portal’ link in the message window.

6. Click on CONTACT ME.

A Vizrt representative will contact you as soon as possible.

1.4 Customer Support Request

Support Requests are supported by Vizrt if Customers have a valid Service Agreement

in operation. Customers who do not have a Service Agreement and would like to set up

a Service Agreement should contact their regional sales representative (see Customer

Feedback and Suggestions).

When submitting a Support Request relevant and correct information should be given

to Vizrt Support, to make sure that Vizrt Support can give the quickest and best

solution to your Support Request.

This section contains information on the following topics:

• Before Submitting a Support Request

• Submitting a Support Request

• Viz Log Files

1.4.1 Before Submitting a Support Request

Before a Support Request is submitted make sure that you:

Read:

• The relevant User Guide or Guides

• The release notes

and Check: