Installation manual

Licensing Nucoda and Phoenix 2014 Install Manual
Your system identification will be printed to the CMD window e.g.
System ID: 00-1e-c9-81-cf-0b
note
The machine_id program has the following options :
--verbose
Display all known system MAC information
--list
Display a list of possible (and acceptable) MAC addresses
--help / -h
Display help
Troubleshooting License Problems
If you encounter a licensing error, follow the steps below to troubleshoot.
1. The license file is located in the directory given by the environment variable :
NUCODA_LICENSE_DIR (Nucoda) or
PHOENIX_LICENSE_DIR (Phoenix)
2. Make sure that the environment variable value has no extra spaces (at the start or
end). Inserting quotes to show the extra spurious end space e.g.
NUCODA_LICENSE_FILE
“C:\Nucoda\License\license.flic “
3. The license file is called license.flic.
If you are using Windows, make sure that the file has no hidden extension
(e.g. .txt). Check via the Windows file browser menu :
Tools / Folder Options/ View tab
Disable Hide extensions for known file types
4. Make the license.flic file is the only file with a .flic extension in the folder. We
will load the first .flic file we find.
5. Make sure the date and time is correct on your computer.
alert!
It is very important that the computer clock is not reset backwards in time
(changing timezone should be safe however). Clock adjustment may cause
license failures and so prevent the application running.
6. Make sure that the MAC address in the license string (third field e.g.
003048671219) is correct for your system.
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