User guide
Roku
Pla
y
er
Important Product
Informa
tion
The
License
A
gr
eement
The Roku and
third-party software
license
t
erms
can be
found
at:
www
.r
ok
u.
c
om/lic
ense
.
Use of the Roku
player
c
ons
titut
es
acceptance
of as well as
agreement
to
those license
t
erms.
Ninety (90)
Day
Limited Hardware
W
arr
anty
Subject to
the
additional
t
erms
and
conditions
set
forth
belo
w
,
Roku
provides
this
Limited
W
arr
anty:
•
Only
t
o
the
person
or
entity
tha
t
originally
pur
chased
the
Play
er
fr
om
R
ok
u
or
fr
om
one
of
its
authoriz
ed
r
esellers
or
dis
tribut
ors;
and
• Only for Players purchased and delivered to the end user within the United
S
ta
t
es.
Limited W
arr
anty
Roku warrants the
Roku Player (“Player”) hardware
agains
t
defects
in
ma
t
erials
and
workmanship
under
normal
use
for
a
period
of
ninety (90) days from the date
of
purchase
(“Warranty
Period”).
If
Roku determines that the
Play
er
’
s
hardware
is
def
ectiv
e
,
R
ok
u
will
either repair the unit or replace the unit with either a new or rebuilt
Play
er
,
at
its
option.
If
the Warranty
Period has expired or
is
otherwise not applicable (see
Scope and
Limitation
on
Warranty below), we
will
return the Player to you. More information
about
this warranty can be found at
www.roku.com/support.
THE
FOREGOING
SETS
FORTH
ROKU’S SOLE
OBLIGATION
AND
Y
OUR
EXCLUSIVE REMEDY IN THE EVENT OF ANY
BREACH
OF THIS LIMITED
W
ARRANTY
.
Return
and
Warranty Service
Pr
oc
es
s
Please access and review the online help resources at www.roku.com/support before seeking warranty
servic
e
.
To return or
obtain
warranty service for a
Play
er
,
you must first obtain
a Return Merchandise Authorization
(RMA)
number from a Customer
Support
Representative (CSR) at Roku. Customer Support contact information can be found by visiting
www.roku.com/support.
RMA
numbers expire thirty days from
is
suanc
e
.
Roku may attempt to troubleshoot a warranty-related problem prior to issuing a
RMA
number
.
Please be
prepared to provide additional information upon request. Once a
RMA
number
is
obtained, you must ship
y
our
Play
er
,
freight prepaid, together with proof
of
purchase and
all
accessories,
in
either the original packaging or packaging affording
an
equal degree
of
protection, to the Roku authorized distribution facility identified by the
CSR.
Failure to return any
of
the
ac
c
es
sories
could
result in a delay
and/or
result in an
invoice to
you or
credit to
Roku
for
the
missing
ac
c
es
sories.
Important: When emailing for a
RMA
number
,
please provide the following information with your request: (a) model
number
,
(b
)
serial
number
,
(c) problem description, (d) software
version (located
in
the System Configuration menu), (e) date
of
pur
chase
,
(f
)
place
of
purchase (reseller or online place
of
purchase), and (g) return shipping address
(P.O. boxes are
not
ac
c
ept
ed).
Scope of and
Limitation
on
W
arr
anty
The warranty on the Player
is
limited to the repair or replacement
of
defective units as described
in
the Limited Warranty section
abo
v
e
.
This
warranty
does not
cover
cus
t
omer
training
or
education,
installation,
set up
adjustments,
or signal
reception problems.
This
w
arr
anty
also does not cover any issue related to the service provided by your Service Pr
o
vider
,
including but not limited to
service
disruption,
changes
in
service terms, changes
in
offerings, changes
in
format, or technical problems.
This
warranty does not cover damage due
t
o
acts
of
God, accident,
misuse
,
abuse
,
negligenc
e
,
commercial use or modification
of,
or to any part
of,
your
Play
er
.
This
warranty
does
not
cover damage
due
to improper operation
or
maint
enanc
e
,
connection to improper
voltage supply
or
attempted repair
by
an
y
one
other than a facility authorized by Roku to service your
Play
er
.
This
warranty does not cover consumables (such as fuses and
ba
tt
eries
).