User guide

DVDO Quick

6x2 4K Ultra HD HDMI Switcher

Troubleshooting a Firmware Update Error

A firmware update error is indicated by one or two solid amber lights on the front of Quick

. Check the

following to determine why the update failed.

• Be sure the firmware version you are trying to load is different from the one already in Quick

a firmware

update will not proceed if the versions are identical.

• Be sure that there are two files on the root directory of the USB stick and they conform to the naming

convention described in the Updating Firmware section on page 23: Q6FWxxxx.BIN and

Q6FWxxxx.OSD. Upper case letters are required).

• If there is no USB flash drive inserted or the files are incorrect, a single or double amber light illuminates

and a reset requires removing the power cord and then reattaching.

• Start with an empty USB flash drive formatted to FAT or FAT32.

• If the firmware has become corrupted, use the method described in the Upgrading Firmware Using the

Update Firmware Button on page 24.

Resetting to Factory Default Settings

To return to the factory default settings:

1. Press MENU on the remote control and select Advanced Settings.

2. Select Factory Settings.

3. Press ENTER to confirm you want to return to the factory settings.

4. After about 30 seconds, a message on screen instructs you to reboot. Turn Quick

off and on again.

Serial Control

The serial port allows an external home automation system to control Quick

. All menu and remote

commands are available as well as a series of queries to determine the status of Quick

. Contact DVDO for

a detailed command reference.