Warranty Guide

1. Recommended dVault Return Policy:
Customer satisfaction is important to dVault. If you are dissatised with your
dVault purchase, you can return it to dVault, per dVault shipping instructions,
at your expense, in original packaging, within thirty (30) days for a refund,
exchange, or store credit. The returned item must be unused, arrive
undamaged and contain all parts included with the original shipment. To return
items, please contact dVault customer service at [phone]. Pre-approval
is required for returns. All refunds will be issued by the reseller in the original
form of payment used for purchase, and are subject to a 25% restocking fee.
2. Recommended dVault Damage (Repair or Replace) Policy:
Our high quality packaging and industry leading shipping partners reduce
the chances of damage. In the unlikely case that your merchandise arrives
damaged, please contact dVault customer service at [phone] for pre-
approval to return product. Returned goods will not be accepted without pre-
approval. Photographs of damage will be required. Returned goods must be
shipped freight prepaid to dVault factory in their original shipping packaging
within seven (7) days of receipt. If the product is determined to be defective,
it will be repaired or replaced at dVault’s option. dVault is not responsible for
damages reported after seven (7) days of arrival.
3. Recommended dVault Warranty:
dVault offers a ve year limited warranty on all products with proof of
purchase to the original owner. The warranty covers manufacturing defects
and failure of moving parts under normal use. We will repair or replace, at
our option, any defect in material or workmanship for a period of ve years
from date of purchase. If your product is found defective, please contact
dVault customer service at [phone]. The warranty excludes deliberate
or accidental damage and does not extend to misuse, nishes, destructive
weather conditions, rust, improper installation or normal wear and tear. The
warranty does not cover labor or any other costs of removal, reinstallation or
replacement of the defective mailbox.
dVault
®
RETURN AND
WARRANTY POLICIES