Warranty Guide

ManualsBrandsDUROCK Brand ManualsBacker Board172957

EFFECTIVE DATE: OCTOBER 1, 2017

USG

Tile &

Flooring

Solutions

WHAT IS COVERED?

HOW LONG DOES COVERAGE LAST?

WHAT IS NOT COVERED?

WHAT WILL USG DO?

USG DUROCK

BRAND

CEMENT BOARD WITH

EDGEGUARD

™

INTERIOR INSTALLATION

30-YEAR LIMITED WARRANTY

United States Gypsum Company (“USG”) warrants that its USG Durock® Brand Cement Board

with EdgeGuard™ product manufactured and sold by United States Gypsum Company:

1. Shall be free from defects in material and factory workmanship.

2. Will not swell, soften, decay or disintegrate in service.

3. Will not delaminate as a result of exposure to moisture.

Warranty shall become eﬀ ective when USG Durock® Brand Cement Board with EdgeGuard is

installed in accordance with USG’s current installation instructions in our publication USG Durock®

Brand Cement Board with EdgeGuard™ submittal sheet (CB399EG), the installation procedures

described by Tile Council of North America in its current edition of Handbook for Ceramic, Glass

and Stone Tile Installation, and ANSI Speciﬁ cations for cement backerboard, tile and grout.

Service requirements for warranted installations shall be Residential & Light Construction walls

in wet, limited water exposure and dry areas, as well as “Residential” ﬂ ooring areas as deﬁ ned

in the Wall Tiling and Floor Tiling Installation Guide sections of the Handbook for Ceramic, Glass

and Stone Tile Installation. For information on warranty coverage on applications other than

those listed, please contact your local USG representative.

This warranty extends to dealers who sell our products, contractors who install our products and

all owners of the building within the warranty period.

This warranty runs for thirty (30) years beginning on the date of installation of USG Durock® Brand

Cement Board with EdgeGuard product.

This warranty does not cover any loss, damage, or other problems due to:

1. Installation practices not in accordance with United States Gypsum Company’s current published

recommendations, ANSI Speciﬁ cations or Tile Council of North America’s recommendations.

2. Damage due to structural movement of the building or failure of the structural material to which

the USG Durock® Brand Cement Board with EdgeGuard product is attached.

3. Damage arising from acts of God, such as earthquakes, storms, ﬂ oods, etc.

4. Mishandling, misuse, improper storage or improper application.

5. Failure of the owner to maintain the building with reasonable care.

6. Installation of USG Durock® Brand Cement Board with EdgeGuard over wood studs that are

twisted or bowed.

7. Defects resulting from the use of other manufacturers’ products.

United States Gypsum Company will, at its option, replace the aﬀ ected goods or refund the

purchase price. In addition, USG will pay reasonable labor cost to ﬁ x damage caused by a defect in

the product up to a maximum amount equal to two times the original uninstalled purchase price of

the nonconforming product.

Summary of content (2 pages)

PAGE 1
USG Tile & Flooring Solutions EFFECTIVE DATE: OCTOBER 1, 2017 USG DUROCK® BRAND CEMENT BOARD WITH EDGEGUARD INTERIOR INSTALLATION ™ 30-YEAR LIMITED WARRANTY WHAT IS COVERED? United States Gypsum Company (“USG”) warrants that its USG Durock® Brand Cement Board with EdgeGuard™ product manufactured and sold by United States Gypsum Company: 1. Shall be free from defects in material and factory workmanship. 2. Will not swell, soften, decay or disintegrate in service. 3.
PAGE 2
HOW DO I GET SERVICE? To make a claim under this warranty, you must notify USG as soon as possible and in any event within thirty (30) days after discovering a possible defect of the Product, and before beginning any permanent repair. This notice should describe the possible defect and include the date the Product was installed and the name and address of the contractor who installed the Product. Photographs or videotape of the damaged area are often useful and should also be submitted if available.