PRO/PRO 300 User’s Guide Graphic Products, Inc. | 800.788.5572 DuraLabel.com | GraphicProducts.
Minimum System Requirements Operating System: Windows 2000 SP4, XP SP2, Vista, 7, 8 Memory: 128 MB RAM Hard Drive: 100 MB Additional Requirements: IT Administrator Privileges Supplies DuraLabel supplies and DuraLabel® PRO printers have been optimized for compatibility and print quality. Use only DuraLabel supplies from Graphic Products with your DuraLabel PRO/PRO 300 printer. NOTE: The DuraLabel PRO/PRO 300 User’s Guide includes information for both the DuraLabel PRO and DuraLabel PRO 300 printers.
INTRODUCTION 1. Introduction Congratulations on the purchase of your DuraLabel® PRO/PRO 300 Printer. You’ll be printing pipe markers, arc flash, NFPA Diamond, GHS, right-to-know and custom labels in no time with your new DuraLabel Printer and DuraSuite Labeling Software. This Guide is designed to get you printing as quickly as possible.
tABLE OF CONTENTS 2. Table of Contents 1. Introduction...............................................1 2. Table of Contents......................................2 3. Warranty.....................................................3 4. Loading the Printer...................................4 4.1 Printer Parts.................................................... 4 4.2 Printer Ribbon Parts....................................... 5 4.3 Loading Ribbon............................................... 6 4.
WARRANTY 3. Warranty Graphic Products DuraLabel printers are warrantied to be free from defects in materials or workmanship for a period of five years from the date of purchase. Within this period, Graphic Products, Inc. will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the purchaser for parts or labor, provided that the purchaser shall be responsible for any transportation cost.
Loading the printer 4. Loading the Printer DuraLabel Ribbon and Vinyl Supplies have been optimized for compatibility and print quality. Only authorized DuraLabel Supplies from Graphic Products will print correctly in the DuraLabel PRO/PRO 300 printer. An instructional video demonstrating how to load DuraLabel Ribbon and Supplies can be viewed on your installation CD or at DuraLabel.com/duralabel-videos. 4.
Loading the printer 4.2 Printer Ribbon Parts Rear Spring-Loaded Hub for Ribbon Supply Spindle Rear Hub for Flange Side of Ribbon Supply Spindle Figure 1 Front Spring-Loaded Hub for Ribbon Rewind Spindle (with paper core) Front Hub for Flange Side of Ribbon Rewind Spindle NOTE: Spindle flanges should be inserted on right side when facing printer. See diagram under the ribbon supply. Ribbon Spindle Flange Figure 2 Ribbon Rewind Spindle with Paper Core Applied Ribbon Supply Spindle 800.788.
Loading the printer 4.3 Loading Ribbon Always turn the printer OFF when loading supplies. Always wait at least 5 seconds before turning power back ON. Open the ribbon mechanism cover by pressing down and in to unlatch it, then lift it up and back to open. Figure 1 Press down and in to unlatch. Figure 2 Lift up and back to open. NOTE: To load 4.3" ribbon, follow “Loading 4.3" ribbon supply” instructions. To load 2.5" ribbon, follow “Loading 2.5" ribbon supply” instructions. Loading 4.3" ribbon supply A.
Loading the printer Figure 7 Ribbon supply (4.3") spindle being inserted at rear hubs Figure 8 Ribbon supply (4.3") spindle inserted at rear hubs E. Place the ribbon rewind spindle (with paper core) on the front hubs by inserting the left side of the spindle first, fitting it onto the front spring-loaded hub. Then fit the right (flanged) side of the spindle onto the right hub. Figure 10 Ribbon supply (2.5") spindles loaded and aligned with each other Figure 9 Ribbon rewind spindle with paper core (4.
Loading the printer G. Grab the ribbon leader that is hanging down. H. Pull it toward you and underneath the ribbon mechanism and print head, up to the front hub and ribbon rewind spindle. Figure 12 Ribbon supply (4.3") being pulled down Figure 13 Ribbon supply (4.3") being pulled up to the ribbon rewind spindle NOTE: The ribbon should rotate with ease as you unroll it. I.
Loading the printer Loading 2.5" ribbon supply A. With spindle flange on the right side, load ribbon onto the ribbon supply spindle, with the ribbon leader extended over the top and toward the back. Ribbon Leader Spindle Flange Figure 4 Correct ribbon application for spindle B. Align the ribbon supply in the center of the ribbon spindle using the measurement marks. Figure 5 Ribbon supply (2.5") centered on ribbon supply spindle C.
Loading the printer 4.4 Loading Vinyl Supply Always turn the printer OFF when loading supplies. Always wait at least 5 seconds before turning power back ON. A. Load the vinyl supply onto the label supply spindle, centering and securing it with the fixing tabs located on each end. B. Place loaded label supply spindle into the label roll mount slots, with the label supply extending over the top of the roll and toward the front of the printer.
Loading the printer E. Close the printer cover by slowly lifting up, then pressing down until it latches shut. Figure 5 Lift printer cover all the way up, then press down until it latches shut. Figure 6 Printer cover closed, with ribbon mechanism cover open F. Close the ribbon mechanism cover by pressing down and in until it latches shut. Your printer is now loaded and ready to print. Figure 7 Press down and in to close. Figure 8 Loaded DuraLabel PRO 300 printer, ready to print 800.788.
Loading the printer 4.5 Installing Tape Guides Tape guides are required for ½" label supply and shrink tube sizes ½" and smaller. Larger vinyl and shrink tube supply are held in place by the adjustable label guides. A. Load shrink tube or ½" label supply and thread it through the cutter. Left Adjustable Label Guide Right Adjustable Label Guide Figure 1 Loaded shrink tube supply B. Find the tape guide to match the size of label or shrink tube supply loaded in your printer.
Loading the printer C. While facing the front of the printer, hold the tape guide with the grooved side facing down and the cutout opening facing up. Figure 5 Position tape guide with grooved section facing down D. Slip the cutout opening into the left adjustable label guide, opening slightly. Do not press all the way into place.
Loading the printer F. Move the adjustable label guides toward each other until the tape guide touches the right adjustable label guide and the label guides cannot move any further. Figure 9 Adjustable label guides pressed together G. The label supply should now be aligned over the media sensor. If it isn’t, slide the media sensor to center it beneath the supply. Figure 10 Supply aligned under tape guide and over media sensor H. Close the printer cover and you’re ready to print. 14 DuraLabel.
connecting the printer 5. Connecting the Printer Connect the power supply from the DuraLabel PRO/PRO 300 printer to an electrical outlet. Next, connect the USB or parallel cable from the DuraLabel PRO to your PC, then power ON your printer. 5.1 Inserting the Installation CD Before inserting the installation CD, please refer to the specific instructions for the type of cable you’re using. When using a USB cable, follow instructions in Section 5.2, Using a USB Cable.
connecting the printer C. Click I Agree on the Windows Printer Driver License Agreement window that appears. FIGURE 3 Windows Printer Driver License Agreement D. Select DuraLabel PRO or DuraLabel PRO 300 and click Next on the DuraLabel Driver Selection window that appears. FIGURE 4 Selecting a DuraLabel Driver E. Choose the install location and click Install on the Choose Install Location window that appears. An Installing window shows installation progress.
connecting the printer F. Select Install printer drivers* on the Driver Wizard window that appears and click Next. FIGURE 7 Install Printer Driver Window *NOTE: You will receive a notice if a previous driver is found that should be removed. Please refer to Section 5.4, Upgrading a Driver, for instructions on uninstalling a driver. G. A Plug and Play Detection window appears. Highlight Graphic Products DuraLabel PRO or DuraLabel PRO 300 and click Next.
connecting the printer H. Enter Printer Name and set it as the default printer, if you choose, by checking the adjoining box in the Specify Printer Name window that opens. Choose a sharing option, then click Next. I. Review information on the Completing the Seagull Driver Wizard window that appears. Click Finish if the information is correct. If it isn’t, correct previous selections and click Finish when the information is correct.
connecting the printer 5.3 Using a Parallel Cable NOTE: You may need IT administrator privileges to install a driver. The following instructions are only for those using a parallel cable: A. Insert the DuraLabel PRO or DuraLabel PRO 300 Installation CD in your computer’s disk drive. A DuraLabel PRO/PRO 300 startup screen appears. NOTE: If the CD does not run automatically, go to Start > Computer and double-click on your CD/DVD drive, which should show the DLP icon.
connecting the printer D. Select DuraLabel PRO or DuraLabel PRO 300 and click Next on the DuraLabel Driver Setup window that appears. FIGURE 4 Selecting a DuraLabel Driver E. Choose the install location and click Install on the Choose Install Location window that appears. An Installing window shows installation progress. FIGURE 6 Installing Window FIGURE 5 Driver Install Location Window F. Select Install printer drivers on the Driver Wizard window that appears and click Next.
connecting the printer G. Select Graphic Products DuraLabel PRO or DuraLabel PRO 300 on the Specify Printer Model window that appears and click Next. FIGURE 8 Specify Printer Model for Driver Installation. H. Select the LPT1 port on the Specify Port window that appears and click Next. FIGURE 9 Select LPT1 port when using a parallel cable to install a driver. I.
connecting the printer J. Review information on the Completing the Seagull Driver Wizard window that opens and click Finish if the information is correct. If it isn’t correct, revise the selections made in previous steps and click Finish when the window’s information is accurate. FIGURE 11 Completing the Seagull Driver Wizard K. A Driver Wizard Completed Successfully window appears, confirming the printer driver installation was completed successfully. Click Close.
connecting the printer 5.4 Upgrading a Driver If you’re upgrading from a previously installed driver, follow these steps to uninstall the previous driver: A. Insert the installation CD. B. Press the Uninstall Driver button on the installation screen. C. Click Remove printer drivers, then click Next. D. Click Use advanced printer driver removal options, then click Next. E. Check all existing DuraLabel printers, then click Next. F. Check all existing DuraLabel drivers, then click Next. G.
Configuring printer drivers 6. Configuring Printer Drivers Perform the driver configuration before opening the document you plan to print. A. Click Start > Devices and Printers*. A Devices, Printers and Faxes window appears. *NOTE: If you do not find Devices and Printers in your Start menu, you can access it in your Control Panel. B. Right-click the Graphic Products DuraLabel PRO/PRO 300 icon and select Printing preferences. A Printing Preferences dialog box appears. C.
Configuring printer drivers FIGURE 2 Printing Preferences dialog box, with Type set to “Continuous” and Occurrence set to “After Every Page” on the Stock tab FIGURE 3 Set the Printing Preference Occurrence menu to “After Job” to print multiple labels on a single length of supply. 6.2 Die-Cut Label Printing Instructions 6.2.1 LABEL SUPPLY CALIBRATION Label supply must be calibrated to print die-cut labels. A. With the power OFF, hold the Feed button down while turning ON the printer.
Configuring printer drivers 6.3 B Mark Label Printing Instructions 6.3.1 LABEL SUPPLY CALIBRATION Label supply must be calibrated to print B Mark labels. A. With the power OFF, hold the Feed button down while turning ON the printer. The LED will flash red 5 times, amber 5 times, green 5 times, alternating green and amber 5 times, alternating red and amber 5 times and then turn solid green. B. Release the Feed button while the LED blinks green and amber. C. Follow directions in Section 6.3.
Installing Durasuite Labeling Software 6.5 Adjusting Print Speed Choose print speed from the Options tab, clicking on the arrow to the right of the Print Speed drop-down menu. A 2" per second setting is recommended. FIGURE 7 Printing Preferences dialog box, with Options tab selected 6.6 Adjusting Darkness Change darkness settings from the Options tab, dragging the slider on the Darkness bar (see Figure 7). Darkness can be adjusted in single increments from 0 – 15.
Label Creation 8. Label Creation This section describes how to create labels using Microsoft® Word. Variations may occur among different versions of Word, but basic principles are the same. The DuraLabel PRO/PRO 300 is designed to work with any currently supported Windows software and should work with the software installed on your computer. Microsoft Word 2003 and 2010 were used to describe many procedures in this Guide.
Label design 9. Label Design 9.1 Text Boxes Text boxes let you position text anywhere on a document. They can have borders and be filled with color, or have no borders and be transparent. They’re ideal for grouping text and graphics. You can format text within the text box to the size and style you choose. Add a text box by clicking Insert on the Word toolbar , then click Text Box. A menu appears displaying several text box templates.
Label design 9.1.2 POSITIONING TEXT BOXES To position a text box on a label canvas, place the cursor anywhere along the text box’s border, but not on a handlebar. Your cursor will become a 4-headed arrow. You can now drag the text box to another location. FIGURE 4 Placing your cursor along a text box border creates a 4-headed arrow. You can now move the text box by dragging it with your mouse. If you don’t want the text box border to print on your label, double-click on a corner of the text box.
Label design 9.2 Graphics To insert a symbol on your Word document, select Picture from your Insert tab, browse for the symbol you want to add, select it, then click Insert . The symbol now appears on your Word document. Move and resize symbols as necessary. NOTE: Graphic Products provides you with industrial safety symbols in the DuraLabel PRO/PRO 300 Templates and Symbols folder on your DuraLabel PRO/ PRO 300 CD.
Label design 9.3 Barcodes The dBest barcode program is compatible only with 32-bit Microsoft® Windows operating systems. NOTE: Be sure to select the dBest Barcode package from your installation CD. If it isn’t installed, you won’t be able to view or print barcodes within a template. The barcode program included on your printer’s CD displays and prints barcodes from Windows-based word processing programs. When the CD startup screen appears, click on Install dBest Barcode Package and follow the instructions.
Label design NOTE: To display the toolbar each time you start Word, go to Start > Search programs and files and enter BCFONT, then click OK. When the file is found, click on it and choose copy. Next, go to the C:/Program Files/Microsoft Office/Office/ Start up/ folder, right-click inside the folder and select paste. 9.3.2 USING THE dBEST BARCODES TOOLBAR Enter the characters for the barcode you want to create in the Barcode String field of the dBest Barcode Fonts toolbar.
Label design Start by opening an Excel document, placing column headers in the first row (Fig. 1). For this example we use Part Numbers and Descriptions (Fig. 2). FIGURE 1 Blank Excel document FIGURE 2 Excel document with headers A. Enter your first two sequential numbers in cells A2 and A3 (Fig. 3). Select cells A2 and A3 and place your cursor over the little box in the lower-right corner of the selection. Your cursor becomes a “+.
Label design D. When all your data has been entered in the Excel spreadsheet, name and save your document in a location where you can easily find it. Consider placing it in a folder with other project documents. Close your Excel document after naming and saving it. You’ll come back to it shortly. E. Now open the Word template you want to import your Excel data into. In Figure 7 the static text “Part Number:” and “Description:” are already typed in. Now place your cursor where you want to insert your data.
Label design K. Select Column B header. A Column B space-holder (<>) appears next to the Column B header (Fig. 13). FIGURE 13 Word document ready to receive data from Excel Column B. L. Select Preview Results from the Word toolbar. A View Merged Data window should appear (Fig. 14). M. With the Go to Record set at 1 (Fig. 15), the first label in a sequence should now appear on the Word template. FIGURE 14 Click Preview Results to display View Merged Data window.
Label design Q. Now select a DuraLabel Printer from the Print dialog box that appears (Fig. 19). R. If you want to save a separate completed merged document containing every page in a single file, select the Auto Check for Errors button under the “Mailings” tab (Fig. 20). FIGURE 19 Select the DuraLabel Printer you want to print your sequenced labels with from the Print dialog box. FIGURE 20 Check for errors before printing your labels using the Auto Check for Errors tool. S.
Cleaning and General Maintenance 10. Cleaning and General Maintenance Always turn the printer OFF before cleaning, performing maintenance or loading supplies. Always wait at least 5 seconds before turning the power back ON. Basic cleaning of print head, cutter and platen roller will prolong the printer’s life and help produce crisp, clear labels and signs. Refer to Section 4.1, Printer Parts, for additional cleaning and maintenance information.
Cleaning and General Maintenance 10.2 Cutter Figure 3 Cutter mechanism (detachable face in front) A. Open the DuraLabel PRO/PRO 300 cover. B. Rewind any loaded supply away from the cutting mechanism. C. Place a cleaning swab between your forefinger and thumb and squeeze until it snaps. Alcohol will be distributed to the cotton side of the swab. D. Run the swab back and forth across the cutting mechanism several times to remove any buildup of labeling adhesive. Figure 4 Printed label opening 10.2.
Cleaning and General Maintenance D. Replace the cutting mechanism, inserting the tabs on the sides of the cutter, into the slots as shown below. Figure 5 Replace cutter by fitting tabs into the slots provided. NOTE: Replace wires through the open slot from where they’re connected, being careful not to pinch them. 10.3 Platen Roller A. Remove the platen roller by squeezing the black tabs on either side and lifting up. Black Tabs Figure 6 Platen roller B.
Troubleshooting C. Run the swab back and forth across the platen roller several times to remove any buildup. D. Replace platen roller. E. Let the platen roller dry for a few minutes, then reload ribbon and supply. Your DuraLabel PRO/PRO 300 is now ready to use. To maintain optimal performance, the DuraLabel PRO/PRO 300 printer should be cleaned after every two rolls of supply.
Troubleshooting 11.3 LED Quickly Blinks Red. 11.3.1 POSSIBLE CAUSE: Power was cycled too quickly. Solution: A. Turn power OFF. B. Verify you are using the correct power supply. “Power supply for DuraLabel PRO/PRO 300 ONLY” should be marked on the brick. C. Wait 5 seconds. D. Turn power ON. 11.4 Printing Stops while Printing Die-cut Labels and LED Blinks Red. 11.4.1 POSSIBLE CAUSE: Gap sensor has not been initialized. Solution: A. Turn power OFF and wait 5 seconds. B.
Troubleshooting 11.7 Printing is not Aligned Correctly. 11.7.1 POSSIBLE CAUSE: Adjustable label guides are not securing supply properly. Solution: Move guides toward each other to secure supply. 11.8 Printing is Streaked. 11.8.1 POSSIBLE CAUSE: Ribbon was installed with too much slack or was not centered, creating a crease in the ribbon. Solution: Remove ribbon from rewind spindle and remove spindle. Load empty tube onto rewind spindle and place it back onto printer. 11.8.
Specifications 11.10.2 POSSIBLE CAUSE: Feed Offset is not on correct setting. Solution: Adjust Feed Offset to correct setting. Adjust Feed Offset to a setting where printer cuts die-cut or B Mark labels correctly. The 0 default setting works best for most label supply. Die-cut and B Mark labels cut correctly (l) … and cut off-center (r) 12. Specifications 12.
Specifications 12.4 Power Requirements Input Voltage: Switching power, 100 – 240 VAC, 50 – 60 Hz Output Voltage: 24 VDC Circuit Protection: 3.75A maximum 12.5 Environment Operating Temperature: 41º F – 104º F (5º C – 40º C) Operation Humidity: 25% – 85% non-condensing Storage Temperature: -4º F – 122º F (-18º C – 50º C) Storage Humidity: 10% – 90% non-condensing Ventilation: Free air movement 12.6 Label Supply Type: Continuous, B Mark and Die-Cut Width: 0.5" – 4" Gap Height: 0.12" B Mark Height: 0.
Graphic Products, Inc. | 800.788.5572 DuraLabel.com | GraphicProducts.com © 2008 - 2013 Graphic Products, Inc. All Rights Reserved v. 3.
