User`s guide

8. SYMPTOM: After first label prints, LED blinks amber and red.
Possible Cause: Printer could not recognize the label stock.
Solution: Only authorized supplies from Graphic Products will print correctly in
the DuraLabel
®
LabPRO. If error occurred with Graphic Products
supplies, contact Graphic Products for a replacement roll of label
stock.
9. SYMPTOM: Printer does not respond, after sending print job.
a. Possible Cause: Printer is OFF.
Solution: Power ON the printer.
b. Possible Cause: Printer is on, but disconnected.
Solution:
1. Make sure the parallel cable connection is secured with the
metal tabs in back of printer, or
2. USB cable is plugged in all the way on both printer and computer.
3. All screws on all serial cables are secured tightly.
c. Possible Cause: Printer is connected to a different port than the one specified
in driver.
Solution: Re-configure the printer port through the driver:
1. Open the Printers and Faxes folder.
2. Right-click on the Graphic Products DuraLabel
®
LabPRO.
3. Select "Properties."
4. Select "Ports."
5. Check the box of the port in use by printer.
NOTE:
For parallel cable connection, select "LPT1." For USB cable connection, select "USB001."
NOTE:
If you are having difficulty printing with USB001, select a different port number such as,
"USB002." (See page 21 of User's Guide)
6. Click "Apply" then "OK."
NOTE:
USB ports tend to 'hop' buses on some computers.
10. SYMPTOM: DuraLabel
®
LabPRO prints nonsense information.
Possible Cause: Printer is in HEX dump mode.
(See page 11 of Printer's Manual)
Solution: 1. Power OFF the printer.
2. Wait 5 seconds.
3. Without holding the FEED button, power ON the printer.
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