User`s guide

TROUBLESHOOTING
The following are simple solutions to the most common printing challenges that occur
with the DuraLabel
®
LabPRO. Please call Graphic Products for free technical support.
1. SYMPTOM: LED is solid (non-blinking) red.
Possible Cause: Cover is not latched properly.
Solution: Push down on both front corners of the printer to ensure both
latches are secure.
2. SYMPTOM: Printing suddenly stops and LED blinks red.
a. Possible Cause: Either the label stock or the ribbon supply is out.
Solution: Replenish label stock or ribbon supply to continue printing.
b. Possible Cause: Media in use is too transparent.
Solution: Re-initialize the media and gap sensor:
1. Turn power OFF and wait 5 seconds.
2. Hold down the FEED button and turn the power ON.
3. When the LED steadily blinks red, release the button.
(See pages 12-15 of Printer's Manual)
c. Possible Cause: The ribbon supplies are loaded incorrectly.
Solution: Remove both ribbon spindles and place in the correct direction.
Flanges of spindles are on the right side of the printer. New ribbon
supply goes on the rear hubs and used ribbon spindle (with empty
core) goes on front hubs. Dull side of ribbon should face out and
down towards label stock.
(See pages 5-9 of User's Guide or see supply loading video on DuraLabel® LabPRO CD.)
3. SYMPTOM: LED blinks amber and red.
Possible Cause: Power was cycled too quickly.
Solution:
1. Turn power OFF.
2. Wait 5 seconds.
3. Turn power ON.
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