User`s guide

TROUBLESHOOTING
The following are simple solutions to the most common printing challenges that
occur with the DuraLabel
®
9000. Please call Graphic Products for free customer
support.
1. SYMPTOM: Speckles appear throughout label
a. Possible Cause: Supply has not been stored
properly and dirt has contaminated the supply
Solution: Replace the label supply if the
problem persists after 1st few prints. Store
supplies in a dust free environment.
2. SYMPTOM: Solid line appears across entire label
a. Possible Cause: Damaged print head
Solution: Contact customer service by calling
1-800-788-5572
3. SYMPTOM: Fading occurred during print
a. Possible Cause: The density is set too low
Solution: Increase the density
b. Possible Cause: The print speed is set too high
Solution: Decrease the print speed
(See page 22 of User's Guide)
4. SYMPTOM: Hash marks appear throughout print
a. Possible Cause: The density is set too high
Solution: Decrease the density
b. Possible Cause: The print speed is set too low
Solution: Increase the print speed
(See page 22 of User's Guide)
Fig. 1 Dirty vinyl supply
Fig. 2 Bad print head
Fig. 3 Incorrect print settings
Fig. 4 Incorrect print settings
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