User`s guide

48
Poor Print Quality
· Ribbon and media is loaded
incorrectly
· Dust or adhesive accumulation on the
print head.
· Print density is not set properly.
· Print head element is damaged.
· Ribbon and media are incompatible.
· The print head pressure is not set
properly.
· Reload the supply.
· Clean the print head.
· Clean the platen roller.
· Adjust the print density and print speed.
· Run printer self-test and check the print head
test pattern if there is dot missing in the
pattern.
· Change proper ribbon or proper label media.
· The release lever does not latch the print head
properly.
LCD panel is dark
and keys are not
working
· The cable between main PCB and
LCD panel is loose.
· Check if the cable between main PCB and
LCD is secured or not.
LCD panel is dark but
the LEDs are light
· The printer initialization is
unsuccessful.
· Turn OFF and ON the printer again.
· Initialize the printer.
Label feeding is not
stable (skew) when
printing
· The media guide does not touch the
edge of the media.
· If the label is moving to the right side, please
move the label guide to left.
· If the label is moving to the left side, please
move the label guide to right.
Skip labels when
printing
· Label size is not specified properly.
· Sensor sensitivity is not set properly.
· The media sensor is covered with
dust.
· Check if label size is setup correctly.
· Calibrate the sensor by Auto Gap or Manual
Gap options.
· Clear the GAP/Black-mark sensor by blower.
The left side printout
position is incorrect
· Wrong label size setup.
· The parameter Shift X in LCD menu is
incorrect.
· Set the correct label size.
· Press [MENU]  [SELECT] x 3  [DOWN] x 5
 [SELECT] to fine tune the parameter of
Shift X.
Missing printing on
the left or right side
of label
· Wrong label size setup. · Set the correct label size.
RTC time is incorrect
when reboot the
printer
· The battery has run down. · Check if there is a battery on the main board.
Power and Error
LEDs are blinking
fast
· Power switch OFF and ON too fast.
· Turn off the printer and wait all LEDs are dark,
and turn on the printer again.
Wrinkle Problem
· Print head pressure is incorrect.
· Ribbon installation is incorrect.
· Media installation is incorrect.
· Print density is incorrect.
· Media feeding is incorrect.
· Make sure the adjustable label guides touch
the edge of the media.
· Make sure label, paper core and ribbon are set
at the appropriate settings. Adjust ribbon
guides and/or label guides as necessary.
· Manually remove wrinkles with hands.
Line on the blank
label
· The print head is dirty.
· The platen roller is dirty.
· Clean the print head.
· Clean the platen roller.
Irregular printing
· The printer is in Hex Dump mode.
· The RS-232 setting is incorrect.
· Turn off and on the printer to skip the dump
mode.
· Re-set the Rs-232 setting.