User`s guide

47
Not Printing
· Cable is not well connected to serial
or USB interface or parallel port.
· The serial port cable pin configuration
is not pin to pin connected.
· Re-connect cable to interface.
· If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default
baud rate setting of printer is 9600,n,8,1.
· If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector green
LED is lit on.
- Check if the Ethernet RJ-45 connector
amber LED is blinking.
- Check if the printer gets the IP address when
using DHCP mode.
- Check if the IP address is correct when using
the static IP address.
- Wait a few seconds let the printer get the
communication with the server then check
the IP address setting again.
· Change a new cable.
· Ribbon and media are not compatible.
· Verify the ribbon-inked side faces correct way.
· Reload the ribbon again.
· Clean the print head.
· The print density setting is incorrect.
· Print head’s harness connector is not well
connected with print heat. Turn off the printer
and plug the connector again.
· Check if the stepping motor is plugging in the
right connector.
· Check your program if there is a command
PRINT at the end of the file and it must have
CRLF at the end of each command line.
Memory full
( FLASH / DRAM )
· The space of FLASH/DRAM is full.
· Delete unused files in the FLASH/DRAM.
· The max. numbers of file of DRAM is 256 files.
· The max. user addressable memory space of
DRAM is 2048 KB.
· The max. numbers of file of FLASH is 256
files.
· The max. user addressable memory space of
FLASH is 6656KB.
SD card is unable to
use
· SD card is damaged.
· SD card doesn’t insert correctly.
· Use the non-approved SD card
manufacturer.
· Use the supported capacity SD card.
· Insert the SD card again.
· The supported SD card spec.
- 128MB
- 256MB
- 512MB
- 1GB
- 4GB SDHC CLASS 6
· Approved SD card manufacturers; SanDisk,
Transcend
PS/2 port does not
work
· Did not turn off power prior to plug in
the PS/2 keyboard.
· PS/2 keyboard is damaged.
· PS/2 keyboard doesn’t plug-in
correctly.
· There is no BAS file in the printer.
· Turn off printer power prior to plug in the PS/2
keyboard .
· Plug the PS/2 keyboard again.
· Make sure the keyboard is fine.
· Make sure if there is any BAS file downloaded
into printer.