User`s guide

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6. Troubleshooting
6.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating the DuraLabel 9000. If the printer still does not function after all suggested
solutions have been invoked, please contact Graphic Products Customer Service for
assistance.
Problem Possible Cause Recovery Procedure
Power indicator does
not illuminate
· The power cord is not properly
connected.
· Plug the power cord in printer and outlet.
· Switch the printer on.
Carriage Open
· The printer carriage is open. · Please close the print head mechanism.
No Ribbon
· Out of ribbon.
· The ribbon is installed incorrectly.
· Supply a new ribbon roll.
· Please refer to the steps in user’s guide to
reinstall the ribbon.
No Paper
· Out of label supply.
· The label is installed incorrectly.
· Gap/black-mark sensor is not
calibrated.
· Supply a new label supply roll.
· Please refer to the steps in user’s guide to
reinstall the label supply roll.
· Calibrate the gap/black-mark sensor, when
using gap/black-mark material.
Paper Jam
· Gap/black-mark sensor is not set
properly.
· Make sure label supply size is set
properly.
· Labels may be stuck inside the printer
mechanism.
· Verify media is loaded correctly and adjust
sensor to appropriate location.
· Calibrate the gap/black-mark sensor.
· Set label supply size correctly.
UP: Fwd.
DOWN:
Rev.
MENU:
Exit
· Cutter jam.
· There is no cutter installed on the
printer.
· Cutter PCB is damaged.
· If the cutter module is installed, please press
UP or DOWN key to rotate the cutter up or
down to move the blade back to the right
position.
· Remove the label.
· Make sure the thickness of label is less than
0.254 mm (10mil)
· Replace a cutter PCB.