DuraLabel 9000 THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER Printer Manual
Contents 1. Introduction................................................................................................ 1 1.1 Product Introduction ...............................................................................1 1.2 Compliances ............................................................................................1 2. Operations Overview ................................................................................. 3 2.1 Unpacking and Inspection .....................................
6. Troubleshooting....................................................................................... 46 6.1 Common Problems ................................................................................46 7. Maintenance .............................................................................................
1. Introduction 1.1 Product Introduction Thank you for purchasing the DuraLabel® 9000 Industrial Sign and Label Printer. The DuraLabel 9000 provides thermal transfer printing (TTP) on continuous and die-cut supplies. It produces quality signs and labels with 300 DPI resolution and prints at speeds up to 3 ips. The DuraLabel 9000 includes a built-in high performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate Bold Condensed smooth font.
Federal Communication Commission (FCC) Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the printer and its packaging upon receiving it. Please retain the packaging materials in case you need to return the printer. Check that all DuraLabel 9000 equipment and supplies are present and undamaged before proceeding.
2.2 Printer Overview 2.2.1 Front View 1 2 3 6 4 5 1. LED indicators 2. LCD display 3. Front panel buttons 4. Printed label opening 5. Cutter mechanism 6.
2.2.2 Interior View 12 11 1 10 9 8 7 6 2 5 3 4 1. Ribbon Guides 2. Media Sensor (green) 3. Ribbon Sensor (black) 4. Print Head 5. Print Head Release Lever (green) 6. Adjustable Media Guides (white) 7. Media Guide Bar 8. Print Head Mechanism 9. Ribbon Spindle (back spindle) 10. Ribbon rewind spindle (front spindle) 11. Supply Bar 12. Supply Guides 13.
2.2.3 Rear View 9 8 7 6 1 2 3 4 5 1. Fan-fold paper entrance chute 2. Parallel Port (Centronics Interface) 3. USB Interface 4. Serial Port (RS-232C Interface) 5. Power Jack Socket 6. Power Switch 7. PS/2 Interface 8. Ethernet Interface *9. SD Card Slot * Recommended SD card specification. SD V 1.0, V 1.1 SD V 2.0 (SDHC) 128MB 256MB 512MB 1GB 4GB class 6 -Supported DOS FAT file system. -Folders stored on the SD card should be in the 8.3 filename format.
2.3 Operator Controls 2.3.1 Front Panel Display LED indicators LCD display Front panel buttons 2.3.
2.3.3 Front Panel Keys Keys Function 1. Enter the initial menu screen 2. Once in the menu system, returns user to previous menu. If at initial menu screen, exits the menu system Pauses or resumes printing Advance one label Scroll up the menu options Scroll down the menu options Select the currently highlighted option 2.4 Setting Up the Printer 1. Place the printer on a flat, secure surface. 2. Make sure the power switch is OFF. 3. Connect the printer to the computer with the provided USB cable. 4.
2.5 Loading Supply 1. Lift printer cover open. 2. Push the print head release lever to open the print head mechanism. Print head release lever 3. Remove ONE supply guide. 4. Adjust the supply guide to completely cover the numbered box that corresponds with the media width (in inches). 5. Place supply roll on supply bar. 6. Replace supply guide.
6. Pull the leading edge of the label forward under the media guide bar, under the media sensor, and place the leading edge onto the platen roller and through the printed label opening. Media guide bar Media sensor Platen roller Adjustable media guides 7. Move the adjustable media guides to fit the supply width. 8. Close print head mechanism, making sure the print head release lever latches properly. Note: When using gap/black-mark media, calibrate printer by using the front display panel.
Loading path for label supply 11
2.6 Loading Ribbon 1. Lift printer cover open. 2. Push the print head release lever to pop-up the print head mechanism. Ribbon Guides Print Head Mechanism Print Head Release lever 3. Adjust ribbon guides to center ribbon on vinyl. - When using 8.66” ribbon, adjust ribbon guides against printer wall. - When using 4.33” ribbon, adjust ribbon guides to the line and tighten the screw.
4. Install the ribbon and empty ribbon core onto the ribbon spindle and ribbon rewind spindle. 5. Thread the ribbon underneath the print head and above the ribbon sensor. Ribbon Ribbon sensor 6. Apply ribbon onto empty ribbon core, keeping the ribbon flat and wrinkle-free. 7. Wind the ribbon rewind spindle clockwise roughly 3-5 times until ribbon is smooth, properly stretched and wrinkle-free.
8. Close the print head mechanism, making sure the latches are engaged properly.
3. Menu Function Main Menu Overview Ma in Me nu Set up F ile M ana ger Diagno stics Lan guage Se rv ice ↓ ↓ ↓ ↓ ↓ P rint er S etup File List P rint Co nfig. E nglish Initialization ↓ ↓ ↓ ↓ Dum p Mod e Chinese(TC) M ilea ge I nfo . ↓ ↓ A vail. Me mo ry ↓ ↓ ↓ ↓ Serial Com m . Del.
3.1 Setup Menu Overview Setup Printer Setup Sensor Serial Comm.
3.1.
SETUP FOR PRINTING WHEN NOT CONNECTED TO A COMPUTER: 3.1.1.1 Speed: Print Setup 1/12 Speed > Speed 2 Density Direction Use this option to set print speed. The available print speed is 2 or 3 ips. The default print speed is 2 ips. Press key to raise the print speed, and press key to decrease print speed. Press to accept, and press to cancel. Note: If printing from enclosed software/driver, the software/driver will send out the SPEED command, which will overwrite the setting set from the front panel.
to enable the setting. Press to cancel. The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference. DIRECTION 0 DIRECTION 1 Note: If printing from enclosed software/driver, the software/driver will send out the command, which overwrites the setting entered from the front panel. 3.1.1.
3.1.1.5 Offset: Print Setup 5/12 Direction Offset Print Mode +000 > Offset This option is used to fine tune media stop location. Press cursor from left digit to right digit, and press to move the to set the value from “+” to “-” or “0” to “9”. Press to set the value into printer. Press cancel. The default value is +000. to Note: If printing from enclosed software/driver, the software/driver will send out the OFFSET command, which will overwrite the setting set from the front panel. 3.1.1.
previous menu. The default value is 000. Note: If printing from enclosed software/driver, the software/driver will send out the REFERENCE command, which will overwrite the setting entered from the front panel. 3.1.1.7 Code Page: Print Setup 10/12 Code Page Reference X > 850 Reference Y 852 11/41 860 > Code Page Use this option to set the code page of international character set. For more information about code page, call Graphic Products at 1-800-788-5572.
1251 Cyrillic 1255 Hebrew 1256 Arabic 1257 Baltic 1258 Vietnam ISO Code Page ISO Code Page code page name International Character Set code page number International Character Set 8859-1 Latin 1 8859-7 Greek 8859-2 Latin 2 8859-9 Turkish 8859-3 Latin 3 8859-10 Latin 6 8859-4 Baltic 8859-15 Latin 9 8859-5 Cyrillic 3.1.1.8 Country: Print Setup 11/12 Country 1/23 > 001 Reference Y 002 Code Page 003 > Country Use this option to set the country code for the LCD display.
3.1.2 Sensor 3.1.2.1 Status This function is available to check the printer’s sensor status. Paper Len. 812 Gap Size 24 Intensity 3 Ref. Level 512 3.1.2.2 Calibration This option is used to set the media sensor type and calibrate the selected sensor. We recommend calibrating the sensor before printing when changing the supply type.
A. Gap Mode Calibration 1/4 > Gap Mode Gap Mode 1/4 > Automatic Bline Mode Manual Cont. Mode Pre-Printed or to move the cursor to the media type and press Press the to enter the sensor calibration mode. Note: If printing from enclosed software/driver, the software/driver will send out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.
2. Press to move the cursor from left digit to right digit, and press to set the value from “0” to “9” and the “dot/ mm/ inch”. Press to set the gap size into the printer. Gap Size 0024 dot Gap Mode Scan Backing Intensity Ref. Level x xxx 4. Then, put the label with liner under the media sensor. Press to set the value into the printer. Gap Mode Scan Paper Intensity Ref. Level x xxx Gap Mode Complete Intensity Ref. Level 3.
Gap Mode Pre-Printed 3. The printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.
B. Bline Mode (also known as Black-Mark Mode, or labels with marks) Calibration 2/4 Bline Mode 1/4 Gap Mode > Automatic > Bline Mode Manual Cont. Mode Pre-Printed and to scroll the cursor to the sensor type. Press Press enter the black-mark sensor calibration mode. to B-1 Automatic When you enter the [Automatic] option, you will see following message and the printer will feed the black-mark label to calibrate the sensor sensitivity automatically.
Bline Mode Scan Mark Intensity Ref. Level x xxx Bline Mode Scan Paper Intensity Ref. Level 3. Open the print head mechanism, put the black-mark under the media to set the sensor. Press value into the printer. x 4. Then, put the label without black-mark under the media sensor. Press to set the value into the printer. xxx Note: Normally, the value of “Ref. Level” for mark should be larger than paper for over 128.
Bline Mode Pre-Printed 3. Printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.
C. Cont. Mode Calibration 3/4 Bline Mode Cont. Mode 1/3 > Automatic > Cont. Mode Manual Exit Exit or to scroll the cursor to the sensor type. Press Press enter the black-mark sensor calibration mode. to C-1 Automatic When entering the [Automatic] option, you will see following message and the printer will calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu. Cont.
3. The sensor calibration is complete. Press ; the LCD screen will return to the previous menu. Cont. Mode Complete Intensity Ref. Level x xxx 3.1.3 Serial Comm. Seria l Comm.
3.1.3.1 Baud Rate Serial Comm. 1/5 > Baud Rate Baud Rate 4/9 > 9600 bps Parity 19200 bps Data Bits 38400 bps This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press or to select the different baud rate and press to set the value into the printer. When you enter this list, the baud rate value in the right side of ">" icon is the current setting in the printer. Press to cancel. 3.1.3.2 Parity Serial Comm.
3.1.3.4 Stop Bit(s): Serial Comm. Parity Data Bits > Stop Bit(s) 4/5 Stop Bit(s) 1/3 > 1 2 Exit This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press or to select the different Stop Bits and press to set the value into the printer. When you enter this list, the option in the right side of ">" icon is the printer current setting. Press 33 to cancel.
3.1.4 Ethernet Use this menu to configure internal Ethernet, check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD display when an Ethernet card is installed. or Press the option. Press to select the different options and press to enter to cancel the setting and return to the previous menu. Ethernet Status ↓ IP Address ↓ MAC ↓ Exit Configure ↓ DHCP ↓ Static IP ↓ Exit Exit 3.1.4.
The IP address information will be shown on the LCD display. Please press to return to the previous menu. or 3.1.4.1.2 MAC Ethernet 1/3 > Status Status 2/3 IP Address Configure MAC Address 001B82-FF0918 > MAC Exit Exit The MAC address information will be shown on the LCD display. Please press or to return to the previous menu. 3.1.4.2 Configure: (DHCP / Static IP) Use this menu to set the printer's DHCP and Static IP. 3.1.4.2.
3.1.4.2.2 Static IP Use this menu to set the printer's IP address, subnet mask and gateway. Ethernet 2/3 Status Configure 2/3 DHCP > Configure > Static IP Exit Exit Press or enter the option. Press to select the different options and press to cancel. IP Address Subnet Mask Gateway 000.000.000.000 000.000.000.000 000.000.000.000 Press to to move the cursor from left to right digits and press the scroll the value from “0” to “9”. Press to move to the next setting.
3.2 File Manager This feature is used to check the printer’s available memory and file list. File Mana ger File List ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Avail. Memory Del. All Files ↓ DRAM ↓ FLASH ↓ CARD ↓ Exit Exit 3.2.1 File List Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM/Flash/Card memory. To show the files： File Manager > File List 1/4 File List 2/4 > FLASH Avail. Memory CARD Del. All Files Exit > DEMO.TTF DEMO.
3.2.2 Avail. Memory Use this menu to show available memory space. File Manager 2/4 File List Avail. Memory DRAM: > Avail. Memory 256 KB FALSH: Del. All Files 6656 KB CARD: 0 KB 3.2.3 Del. All Files Use this menu to delete all files. Press to delete all files in the device. Press to cancel deleting files and go back to previous menu. File Manager File List Avail. Memory > Del. All File 3/4 File List 1/4 Del.
3.3 Diagnostics Diagnostics Print Config. Dump Mod e Rotate Cutter Exit 3.3.1 Print Config. This feature is used to print the current printer configuration to the label supply. On the configuration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element. Diagnostics 1/4 Self Test ... > Print Config. Printing ...
3.3.2 Dump Mode Captures the data from the communications port and prints out the data received by the printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users to verify and debug the program. Diagnostics 2/4 Printing ... Pritn Config. Dump Mode 1/1 > Dump Mode Rotate cutter Note: 1. Dump mode requires 4” wide paper width. 2.
3.3.3 Rotate Cutter In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter. Diagnostics 3/4 Print Config. UP: Fwd. DOWN: Rev. Dump Mode > Rotate Cutter MENU: Exit 3.4 Language Language English Chinese (TC) Chinese (SC) Japanese G erman Italian French Russian Polish Spanish Exit This option is used to setup the language on LCD display.
3.5 Service Service Initialization Mileage Info. Exit This feature is used to restore printer settings to defaults and display printer mileage information. 3.5.1 Initialization Service 1/3 Initialization Initializing ... > Initialization Mileage Info. SELECT Exit MENU YES NO The printer settings are restored to defaults as below once printer is initialized.
5. Printer Specifications Printer model DuraLabel 9000 Resolution 300 DPI Printing method Thermal Transfer & Direct Thermal Print speed Up to 3 ips Max. print width 215.9mm (8.5”), Center Bias Max. print length 1270 mm (50”) Enclosure Sheet metal structure with plastic cover 470mm(W) x 350 mm(H) x 550mm(D) 18.50” (W) x 13” (H) x 21.65” (D) Physical dimension Weight Ribbon 22kg (TBD) Ribbon width 300 M long, 1” core (ink outside) Support color ribbon 110mm ~ 254.0mm (4.33”~8.
Sensors Internal font Code Page Transmissive gap sensor, easy to access when label is loaded Reflective black mark sensor (position adjustable) Transmissive ribbon end sensor (Ribbon end must be transparent) Head open sensor Print head heater element diagnostic 8 alpha-numeric bitmap fonts Monotype Imaging true type font engine Codepage 437 (English - US) Codepage 850 (Latin 1) Codepage 852 (Latin 2) Codepage 860 (Portuguese) Codepage 863 (French Canadian) Codepage 865 (
Media width 101.6~223.5mm (4" ~ 9") Media thickness 0.025~0.254 mm (0.98mil~10 mil) Media core diameter 76.2 mm (3”) Label length 25.4~1270 mm (1.0”~50”) Label length (peel mode) N/A Label length (cutter mode) 25.4~1270 mm (1.0”~50”) Gap height Min. 2 mm Black mark height Min. 2 mm Black mark width Min. 8 mm (0.31”) Vertical: 1 mm max. Horizontal: 1 mm max.
6. Troubleshooting 6.1 Common Problems The following guide lists the most common problems that may be encountered when operating the DuraLabel 9000. If the printer still does not function after all suggested solutions have been invoked, please contact Graphic Products Customer Service for assistance. Problem Possible Cause Recovery Procedure Power indicator does · The power cord is not properly connected. not illuminate · Plug the power cord in printer and outlet. · Switch the printer on.
· Re-connect cable to interface. · If using serial cable, - Please replace the cable with pin to pin connected. - Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1. · If using the Ethernet cable, - Check if the Ethernet RJ-45 connector green LED is lit on. - Check if the Ethernet RJ-45 connector amber LED is blinking. - Check if the printer gets the IP address when using DHCP mode. - Check if the IP address is correct when using the static IP address.
· Reload the supply. · Clean the print head. incorrectly · Dust or adhesive accumulation on the · Clean the platen roller. · Adjust the print density and print speed. print head. · Run printer self-test and check the print head Poor Print Quality · Print density is not set properly. test pattern if there is dot missing in the · Print head element is damaged. pattern. · Ribbon and media are incompatible. · Change proper ribbon or proper label media.
7. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following materials to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush Ethanol or a solution of IPA and water only 2. The cleaning process is described as following Printer Part Method Interval 1. Always turn off the printer Clean the print head when changing a before cleaning the print head. new label roll 2.
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