User`s guide

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800.788.5572 DuraLabel.com
TROUBLESHOOTING
12.5 Unprinted Horizontal Lines Appear
POSSIBLE CAUSE: If the horizontal lines
run partially through the label, there may be
foreign particles on the print head.
Solution: Clean the print head.
POSSIBLE CAUSE: If horizontal lines run
through the entire label (Fig. 5), the print head
is defective.
Solution: Replace the print head.
12.6 LED Flashes Between Green “ON-LINE” and Red “ERROR”
POSSIBLE CAUSE: Printer doesn’t recognize supply.
Solution: A. Turn printer OFF.
B. Turn printer back ON and try printing again.
POSSIBLE CAUSE: Supply roll may be defective.
Solution: Replace supply roll.
A. If printer begins working, previous supply roll was defective.
B. Call Graphic Products for return instructions and replacement.
12.7 Printer is Printing Labels but not Cutting Them
POSSIBLE CAUSE: Your printer is looking for gaps but it’s printing to a
continuous roll.
Solution: Follow these steps:
A. Save the template you’re using and close any labeling program.
B. Open Devices and Printers in your Start menu.
C. Right-click on the Graphic Products DuraLabel 9000 icon and
select Printing Preferences.
D. Select the Stock tab.
E. Set Type to Continuous.
F. Click OK.
G. Reopen your template and try printing again.
FIGURE 5 Burnt-out pixel