Instructions / Assembly

TROUBLESHOOTING GUIDE
CARE AND MAINTENANCE
FCC/IC INFORMATION
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
B069
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can
be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the
risk of re, electrical shock and injury to persons.
• WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or
personal injury.
Problem Root Cause Corrective Action
Display shows “ ”
e thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of the replace and check that
the thermostat is plugged into the main circuit board. If this does not solve
the problem, contact customer service for a replacement thermostat sensor.
Display shows “ ”
e thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked as
this may cause overheating. Unplug the heater for 30 minutes and allow it to
cool down. Replug and operate, but monitor the heater for signs of over-
heating. If the problem persists, discontinue use of the heater and contact
customer service.
Display shows “ ” Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat. Be sure
the plug ts tight in the outlet. Heaters draw more current than small
appliances, so overheating of the outlet may occur even if it has not
occurred with the use of other appliances. During use, check frequently to
determine if your plug, outlet or faceplate is HOT! If so, discontinue use of
the heater and have a qualied electrician check and/or replace the faulty
outlet(s).
Heater does not blow
warm air.
Cool down cycle.
Normal operation. Heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time
cool air will blow.
No power, logs do not
glow.
No power to the unit
Check that unit is plugged into a standard 120V outlet. Press power button
several times, make sure power is set at “ON” position.
Logs glow, but no
ame eect.
Flame eect turned o Press ame button several times.
Heater does not blow
warm air.
ermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
Flame eect works, but
heater function does not
and the emberbed ashes
when the heater button is
pressed.
e heater is disabled.
With the power on, press and hold the POWER button on the control panel
for 10 seconds. Once re-enabled the emberbed lights will ash multiple
times.
Remote control is not
working.
No batteries Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Replacement Parts
AA
[x1]
Remote Control
P180
BB
[x1]
Emberbed with Log
Y19-S279-P02
CC
[x1]
Flame Generator Drive Motor
P10-6-Q
DD
[x1]
Flame Circuit Board
Y19-S279-P40
EE
[x1]
ermostat Sensor
INS-NTC
FF
[x1]
Main Circuit Board
Y19-S279-P15
GG
[x1]
Heater/ Blower Assembly
Y19-S279-P01
HH
[x1]
Flame Sound Circuit Board
Y19-S279-P181
II
[x1]
Control Panel Circuit Board
Y19-S279-P32